2018 - 684 Provision of Service Innovation and Development

Tender description

WM Housing Group wishes to tender for the provision of Service Innovation and Development activities to ensure that the Group provides an excellent service, which represents value for money. WM Housing Group is undergoing a period of extensive change which includes refreshing all group services to ensure that they focus closely on customer experience and satisfaction as well as proactively addressing the cost base of demand for services into the organisation. All services in the business are currently going through a lean review process to create more efficient processes. Our voids and lettings team that will be part of project 1, have already gone through this process and are now looking at the next phase of service development, which is to improve the products quality. If you wish to express an interest in this project please ensure you are registered and logged into our Portal. The `Express Interest` button will only appear on the Tender Management page if you are logged in. Applicants are advised to ensure that they do not base their submission on discussions with any other member of WM Housing Group Staff. If you require any clarification on matters contained within the Tender Documents, you must do so via Correspondence of the WMHG E-Tendering portal. Failure to observe this requirement may result in your bid being eliminated. Please note that in the case of tender clarifications where appropriate, answers will be circulated to all tenderers. NB: Should you require assistance or clarification on the use of In-Tend, please contact In-Tend support on 0845 557 8079 / +44 (0) 114 407 0065. You must upload your bid by using the `Attach Documents` button and your return must be submitted via 'Submit Return' on the WMHG E-Procurement portal before the deadline date provided in the project details. You will have the option to modify you bid up until the deadline.