Intelligence Service

Tender description

The intelligence service within SSC has run from March 2009 and seen over 300 enquiries answered for SSC clients. From this background we have a strong understanding of what works: • Primary data based reports; • Secondary data based reports; • Data which is presented in a coherent and easy to read format; • Well referenced data; • Conversations with clients about their requirements prior to the research bering undertaken; • Collecting feedback from clients to improve service delivery; • Managing client expectations - the reports have limitations and the clients should be aware of this 2. Key Requirement A. The Rapid Intelligence Service Breaking down the required service into elements, those responding to this tender (the 'provider') must be able to offer the following: i. A dynamic repository of information suitable to the sectors in which SSC operates that can be quickly expanded dependent upon client needs. ii. Suitably qualified personnel to receive client information requests refine queries and understand the sectors in which SSC operates - i.e. the framing of the queries. iii. The ability to research and validate suitable information and bring together in a coherent synopsis which answers the clients query. The information will in the main be secondary data, albeit from disparate sources, however some primary information may be required. For primary data the provider must have strong contacts in the sectors in which SSC operates. iv. The capacity and ability to handle at least 21 enquiries per annum under this contract. v. The capacity and ability to complete reports within 10 days of receipt.