Technical computer support services

Tender description

There are three elements to this scope: a) Provision via the VAR of SAP Standard support for the full scope of the current SAP products and licences purchased by Newcastle University. b) The on-going maintenance of the mandatory student reporting requirements, including HESA/HESES functionality to ensure the University meets its obligations. This includes the implementation of annual mandatory updates and logic revisions in line with changes in UK HE. c) The supply of new and additional SAP licenses as and when required by the University. It is envisaged that this may include Success Factors over the lifetime of this contract. The University implemented SAP as its main corporate management information system in 1999 and has expanded the SAP landscape over the past eighteen years. The University’s SAP environment is extremely wide-ranging and complex and regularly upgraded. The underlying database was migrated from Oracle to HANA in 2016. The core systems include: 1: Financials, Logistics, HR, Payroll, Student Lifecycle Management (all ECC 6.0 EHP 8); 2: CRM (7.0 EHP 4); 3: Portal (Netweaver 7.5); 4: PI (Netweaver 7.5); 5: SRM (7.0 EHP 4); 6: Business Warehouse (Netweaver 7.5); 7: HANA 1.0 SP12; 8: Identity Management (Netweaver 7.5); 9: LAMA (Netweaver 7.5); 10: ILM (Netweaver 7.5); 11: SAP Gateway (Netweaver 7.5); 12: Solution Manager (7.2). As with any SAP customer, the majority of functional updates and corrections are delivered as part of SAP annual support packs (eg mandatory reporting/HESA for HR/Payroll and Finance; Tax Year end changes etc). However, there are 2 key areas of UK-specific functionality for the SAP Student Lifecycle Management module that are delivered and maintained outside this standard process: Student Mandatory Reporting (HESA and HESES) and UCAS UG Admissions. Additionally the University wishes to utilise the contract to purchase SAP licenses for existing and new SAP products on an as and when required basis.