1718CSTD26 Understanding customer errors in tax credits

Tender description

Tax credits are a flexible, responsive financial benefit available to eligible UK residents. The accuracy of award payments relies on customers correctly reporting their circumstances and any changes that occur to their circumstances throughout the year. This medium sized qualitative research aims to understand how tax credits customers manage their claim and why some tax credits customers do not accurately report changes to the hours they work, their employment or their income. The research will provide evidence of how HMRC can best support customers to get their claims right and avoid errors occurring.