Understanding Information Management Risks (Alpha / Private Beta)

Tender description

Why the Work is Being Done The work is a part of the Better Information for Better Government programme. This is a cross-government initiative led by the Cabinet Office, in partnership with The National Archives, to improve how government manages its digital information. Problem to Be Solved Government carries risks due to the accumulation of digital information at scale. A common approach to understanding these risks across departments is required in order to target mitigations and investment. We envisage a service to support the generation of an Information Management Risk Dashboard. Who Are the Users As a knowledge and information manager, I need to capture, analyse and report on risks associated with our digital information collections, so I can plan mitigation. As a knowledge and information manager, I need to share risk reports with peers, so I can see my risks in context and collaborate/learn from others. As a programme manager, I need to analyse and report on risk profiles of multiple government departments, so I can produce cross-government reports. As an information management auditor, I need to capture, analyse and report on updates on digital information collections, so I can track changes. Early Market Engagement Work Already Done We have completed an in-house discovery phase. This has included research and definition of user needs and project objectives. We have formed a project group representing around 12 government departments. We have produced a risk model which describes the primary user experience and business logic for inputting to the dashboard. We have tested the inputting user experience within the project group using an Excel spreadsheet. We have reviewed the proof of concept testing to define the alpha requirement. Existing Team The Better Information for Better Government (BI4BG) team is located in the Cabinet Office (CO) working in partnership with The National Archives (TNA). It comprises a programme manager, a project lead for IM Risk Dashboard and a programme level project support lead. The supplier will interact with other digital and information management professionals in government. Current Phase Alpha Work Location The supplier can work from their own premises or remotely. Interactions with the client team and partner government departments will be mainly in central London. Working Arrangments The client team will provide a product owner and service owner who could participate in weekly standups in central London or remotely. We expect to have up to six face to face interactions between client and supplier teams in central London, plus a presentation and knowledge transfer event. Security Clearance The supplier team must have at least one member with CTC or SC clearance (the short timescales for the work means we will not be able to organise security clearance). Additional T&Cs Skills & Experience Have experience in delivering a management information dashboard service to be used by multiple organisations or business units (4 points) Have experience in meeting the Government's digital service standard, including meeting multiple government departments’ requirements for secure online access to a cloud delivered service (4 points) Have experience in delivering a user experience based on a detailed business logic and in presenting highly effective data visualisations (4 points) Nice to Haves Provide evidence of understanding the principles of risk management and governance (2 points) Provide evidence of experience of working with user groups in different operating environments, for example MS Office 365 and Google G-Suite (2 points) No. of Suppliers to Evaluate 3 Proposal Criteria Demonstrating an understanding of our requirements (10 points) Appropriate solution approach and methodology (10 points) Placing emphasis on user needs (5 points) Demonstrating value for money (5 points) Appropriate team structure (5 points) Credible timeframes for the work (4 points) Identifying risks and dependencies, and offering approaches to manage them (5 points) Cultural Fit Criteria Demonstrate very high quality interpersonal communications, especially showing sensitivity to government departments under competing pressures (6 points) Be adept at applying agile methods in the context of more traditional working practices (6 points) Function in a self-starting fashion, minimising input requirements of a very small client team (4 points) Be transparent and collaborative in decision making, user acceptance, and transferring knowledge (4 points) Payment Approach Fixed price Assessment Method Written proposal Presentation Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers Budget range the guide budget range is £100-190k including vat. this wide range allows for the various solution approaches that could potentially meet our requirement. all travel, subsistence and other expenses must be included in the overall cost.