Expired contract

Call centre

Details

Buyer: Wrexham County Borough Council
Supplier(s): Delta Wellbeing
Value: GBP 2,631,237
Duration: 5 years
Topic: Call centre
Published: 5 December 2018
Source: TedNotices

Tender description

Provision of a telecare and out of hours call monitoring service. Wrexham County Borough Council is seeking to appoint a provider of telecare services for their county-wide service and an “Out of Hours” call monitoring service for a number of Council departments. An external delivery partner (TSA Accredited) currently delivers the service and the current contract is due for renewal from 1.12.2018.

Timeline

Completed: Award date1 October 2018
Completed: Award published5 December 2018
Current notice
Completed: Contract expiry date30 November 2023

About the buyer

Wrexham County Borough Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

79512000 · Call centre

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@wrexham-county-borough-council.gov
Commercial Director	+44 •••• ••••••	••••••••@wrexham-county-borough-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@wrexham-county-borough-council.gov
Category Lead	+44 •••• ••••••	••••••••@wrexham-county-borough-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@wrexham-county-borough-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@wrexham-county-borough-council.gov