Business services: law, marketing, consulting, recruitment, printing and security

Tender description

Establishment of a single suppler Framework Agreement for print related services for the NHSBSA and the wider NHS including but not limited to secure and none secure forms, NHS cards, exemptions and European Health Insurance Cards (EHIC) and pensions payroll information. The Contracting Authority has established a framework with the supplier for the provision of print management, production and distribution of Stock Secure and Stock Non Secure NHS forms and print, NHS Exemptions and EHIC, and NHS Pensions Payroll Information. Under the Framework Agreement the supplier will establish, host and maintain an Online Ordering Portal which will be accessible by the Contracting Authority and various Authorised Users and Ordering Organisations in accordance with the terms of the Framework Agreement. In certain cases the public can also order products via the Suppliers dedicated Contact Centre/Helpdesk. The supplier will establish, host, maintain and operate a Contact Centre/Helpdesk with a range of catalogues to order secure and non secure forms: The online ordering portal will provide access to catalogues detailing the goods/services which may be purchased including in relation to secure and/or non-secure goods. Products include items such as prescription forms used in England and Wales and national products used across the NHS. These range from dental record cards, specialist neonatal screening cards, pension employer products and multipart patient record and information packs. In addition the supplier will produce and manage a Help with Health Costs (HwHC) products consisting of a number of leaflets, posters and application forms. The supplier will produce and distribute personalised products relating to exemptions such as those set out below. Currently these are card or paper based products but this may change during the Term. By way of example only, the Contracting Authority may update its requirements to incorporate a digital print solution for: — Pre-Payment Certificate (PPC), — Maternity Exemption (Matex), — Medical Exemption (Medex), — Tax Credits (TC). In addition to the above, the supplier will personalise, print and dispatch official sensitive NHS Pensions information to scheme members periodically. The Products will range from P60's, payroll information and newsletters annually, some of which are issued monthly and the majority form part of an annual (bulk job) over 3 calendar months of the year.