Systems support services

Tender description

Data and information are key assets for SEAI. SEAI has identified a number of key IT Services and Skill requirements to maximum efficiencies of SEAI business and deliver its objectives. This public procurement competition will be divided into 4 lots (each a “Lot”) as described below. Each Lot will result in a separate contract. Lot 1: TripleE and ACA System Support and Development; Lot 2: PEP and ELS CRM Microsoft System and SharePoint Support and Development; Lot 3: Inspections System Support and Developmen; Lot 4: Business Intelligence Platform Support and Development. Further details on the requirements of each lot is set out in Appendix 1 Requirements and Specifications in the RFT document. Please refer to the notice on www.etenders.ie Lot 1: TripleE and ACA System Support and Development. SEAI operates and maintains the ACA specified list on behalf of the Department of Communications, Climate Action and Environment (DCCAE). The primary activity of SEAI in this regard is to develop detailed eligibility criteria for qualifying equipment, assessment of product eligibility and maintenance of the online database of qualifying equipment. Triple E is an expansion of the current ACA structure in terms of the online administrative system and specified products list. Essentially, the Triple E was developed as an all-encompassing product register under which the ACA and other product-based programmes that may be developed in future are covered. The main requirements of the successful Tenderer(s), within each lot, are as follows: 1) Application Technical Support and Monitoring: provide software support, maintenance and monitoring of the existing developed Business Process Information systems. Support to include correction of identified bugs and additional functions or features deployed during the life of the contract (either within this contract by the successful Tenderer or by alternative Service Providers) for all aspects of the system; 2) Application Development Services: provide application development and maintenance services to deliver additional software configuration and components; 3) Provision of Helpdesk Support: provision of a Level 2 and 3 support (hereafter referred to as “Helpdesk Support”) to act as a primary point of contact for SEAI and its other support resources, for the management and resolution of all software faults and errors that arise during the course of the support period. Lot 2: PEP and ELS CRM Microsoft System and SharePoint Support and Development. The Project Evaluation Platform (PEP) and portal is a secure web based application managed by SEAI. The PEP webportal enables applications to register and apply for funding from SEAI supported programmes. THE ELS CRM systems was developed foSEAI's Market Surveillance Programme to deliver the digital data collection, while conducting energy labelling and tyre labelling inspections, in physical stores and of e-commerce websites, and storing the data in a systematised central location, to facilitate better reporting and connectivity to future CRM based information and communication management system, for post inspection processes. The main requirements of the successful tenderer(s), within each lot, are as follows: 1) Application Technical Support and Monitoring: provide software support, maintenance and monitoring of the existing developed Business Process Information systems. Support to include correction of identified bugs and additional functions or features deployed during the life of the contract (either within this contract by the successful Tenderer or by alternative Service Providers) for all aspects of the system; 2) Application Development Services: provide application development and maintenance services to deliver additional software configuration and components; 3) Provision of Helpdesk Support: provision of a Level 2 and 3 support (hereafter referred to as “Helpdesk Support”) to act as a primary point of contact for SEAI and its other support resources, for the management and resolution of all software faults and errors that arise during the course of the support period. Lot 3: Inspections System Support and Development. The main requirements of the successful Tenderer(s), within each lot, are as follows: SEAI has an obligation to ensure good governance of its programmes and it carries out inspections of its programmes to ensure its minimum standards are met. In order to facilitate these inspections, it has developed an inspections backend scheduler and a Mobile Application (App). 1) Application Technical Support and Monitoring: provide software support, maintenance and monitoring of the existing developed Business Process Information systems. Support to include correction of identified bugs and additional functions or features deployed during the life of the contract (either within this contract by the successful Tenderer or by alternative Service Providers) for all aspects of the system. 2) Application Development Services: provide application development and maintenance services to deliver additional software configuration and components. 3) Provision of Helpdesk Support: Provision of a Level 2 and 3 support (hereafter referred to as “Helpdesk Support”) to act as a primary point of contact for SEAI and its other support resources, for the management and resolution of all software faults and errors that arise during the course of the support period. Lot 4: Business Intelligence Platform Support and Development. To ensure the efficient operation of its work, SEAI has created a Business Intelligence (BI) reporting environment to provide a centralised repository of clean, accurate data to its staff. The BI platform holds the data and allows users to access this central repository for their reporting purposes. The main requirements of the successful Tenderer(s), within each lot, are as follows: 1) Application Technical Support and Monitoring: provide software support, maintenance and monitoring of the existing developed Business Process Information systems. Support to include correction of identified bugs and additional functions or features deployed during the life of the contract (either within this contract by the successful Tenderer or by alternative Service Providers) for all aspects of the system; 2) Application Development Services: provide application development and maintenance services to deliver additional software configuration and components; 3) Provision of Helpdesk Support: provision of a level 2 and 3 support (hereafter referred to as “Helpdesk Support”) to act as a primary point of contact for SEAI and its other support resources, for the management and resolution of all software faults and errors that arise during the course of the support period.