Awarded contract

RFT for Provision, Support and Maintenance of Query Management, Knowledge Management and Telephony Solution.

Details

Buyer
Road Safety Authority (RSA)
Topic
Voice-mail system
Published
14 November 2018
Source
ie:e_tenders

Tender description

The RSA invites responses to this tender for the supply and support of an integrated Query Management, Knowledge Management and VoIP Telephony Solution. The objectives are to establish the Customer Call Centre as a centre of excellence for handling queries from customers and the public, and to deliver a modern VoIP Telephony Solution for organisation-wide communications which removes the reliance on fixed line ISDN services. The solution will transform our operational processes for managing customer queries and requests for information and should cater for all existing current and future modes of queries (e.g. phone, e-mail, social media, webchat, etc.). The scope of the tender includes implementation services to establish the Solution and ongoing support and maintenance services for the Term of the Contract.

Timeline

  1. Award published14 November 2018
    Current notice

About the buyer

Road Safety Authority (RSA) is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 32342440 · Voice-mail system
  • 32342450 · Voice recorders
  • 32412000 · Communications network
  • 32429000 · Telephone network equipment
  • 32543000 · Telephone switchboards
  • 32544000 · PABX equipment
  • 32545000 · PABX systems
  • 32550000 · Telephone equipment
  • 32551000 · Telephone cables and associated equipment
  • 32551400 · Telephone network
  • 32552100 · Telephone sets
  • 32570000 · Communications equipment
  • 32571000 · Communications infrastructure
  • 48000000 · Software package and information systems
  • 48100000 · Industry specific software package
  • 48219700 · Communications server software package
  • 48311000 · Document management software package
  • 48311100 · Document management system
  • 48333000 · Contact management software package
  • 48445000 · Customer Relation Management software package
  • 48510000 · Communication software package
  • 48511000 · Desktop communications software package
  • 48512000 · Interactive voice response software package
  • 64210000 · Telephone and data transmission services
  • 64214000 · Dedicated-business telephone network services
  • 64215000 · IP telephone services
  • 72000000 · IT services: consulting, software development, Internet and support
  • 72212000 · Programming services of application software
  • 72212311 · Document management software development services
  • 72212333 · Contact management software development services
  • 72212445 · Customer Relation Management software development services
  • 72212512 · Interactive voice response software development services
  • 72227000 · Software integration consultancy services

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Decision makers

Connect with the people behind this procurement.

Contact nameJob titlePhone numberWork email
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Commercial Director+44 •••• ••••••
Procurement Manager+44 •••• ••••••
Category Lead+44 •••• ••••••
Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

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Related topics

Topics related to RFT for Provision, Support and Maintenance of Query Management, Knowledge Management and Telephony Solution., ranked by notice volume.

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