Business Process Management

Tender description

EirGrids vision is to be a World Leading Grid Company to support its customers. As part of journey to world class status we recognise the strategic importance of effectively managing the design of the organisation to deliver our targets on Quality & Efficient Operations, Effective & Timely Delivery of Grid Infrastructure, European Integration, European Integration, Respected & Trusted Organisation, World Leader in Smart Grids and the Integration of Renewables. A core component of effective business design is the effective and efficient management of business processes. We see them as central to the success of being able to convert strategic intent into operational delivery. To this end, the Organisation Development team would like to set up a single party business process management framework with a reputable consultancy firm that will allow business process services to be provided to EirGrid Group in a centrally coordinated fashion using a standard and consistent approach. EirGrid intends to establish a single supplier framework. The Framework Agreement period will be for an initial duration of five years with the option to extend annually for up to an additional three years, subject always to the satisfactory performance of the supplier. The Services required include but are not limited to: 1. Business process development/ Mapping 2. Process analysis and identification of inefficiencies 3. Process improvement including automation where appropriate 4. Process re-engineering 5. Process management Training 6. Strategy related activities. These may include the development of strategies, implementation plans/ roadmaps amongst other activities 7. Implementation of process review recommendations