Closed tender

PCI Compliant telephony solution

Details

Buyer: Thirteen Housing Group Ltd
Topic: Contact management software package
Published: 30 October 2018
Submission: 23 November 2018
Source: uk:procontracts

Tender description

Thirteen are required to deliver a new PCI compliant telephony solution combined with a full OMNI Channel Contact Centre Solution to enhance its customer experience. The solution must provide full contact centre functionality in a single, unified platform providing Inbound, Outbound and Blended dialing, webchat, E-mail, social media and OMNI channel capabilities. Thirteen would also like to explore the possibility of speech analytics, the solution must also be fully resilient and ideally hosted, the proposed product must fully integrate with our current CRM, Orchard Housing. Keywords: OMNI channel, Contact centre

Timeline

Completed: Tender published30 October 2018
Current notice
Completed: Submission date23 November 2018

About the buyer

Thirteen Housing Group Ltd is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

48333000 · Contact management software package
72212217 · Transaction-processing software development services
72212333 · Contact management software development services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@thirteen-housing-group-ltd.gov
Commercial Director	+44 •••• ••••••	••••••••@thirteen-housing-group-ltd.gov
Procurement Manager	+44 •••• ••••••	••••••••@thirteen-housing-group-ltd.gov
Category Lead	+44 •••• ••••••	••••••••@thirteen-housing-group-ltd.gov
Senior Buyer	+44 •••• ••••••	••••••••@thirteen-housing-group-ltd.gov
Contracts Manager	+44 •••• ••••••	••••••••@thirteen-housing-group-ltd.gov

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