IT services: consulting, software development, Internet and support

Tender description

Crown Commercial Service as the Contracting Authority has put in place a Pan government Collaborative Framework Agreement for use by UK public sector bodies identified at VI.3 (and any future successors to these organisations). These bodies have a need for a compliant procurement vehicle to access digital outcomes, specialists and supporting services. This framework is a recurring, the maximum duration of any call-off contract that may be placed by an eligible contracting body is 24 months (with an optional extension for up to a further 6 months). Suppliers in the digital outcomes category will provide solutions to: — research, — test, — design, — build, — deliver, — evolve, — retire or support a digital service during the phases outlined in the service design manual. Digital specialist suppliers provide their expertise as a service. The various roles and how to build a good service can also be found in the service design manual. Government departments and teams often need digital specialists to deliver a specific piece of work on a service, programme or project. Specialists will be commissioned to deliver a specific outcome with defined deliverables. — user research should inform the development of all government digital services, — user research studios suppliers must provide, — user research studio hire in the right location on specific dates. All government digital services need to: — use research to develop a deep knowledge of who the service users are and what that means for the design of the service, — have a plan for ongoing user research and usability testing to continuously seek feedback from users to improve the service user research participants suppliers must provide, — access to user research participants who best reflect the users of a service.