Stale Pre-tender

Call centre

Details

Buyer: Network Rail
Topic: Telecommunication services except telephone and data transmission services
Published: 19 October 2018
Source: TedNotices

Tender description

Network Rail requires a National Helpline and Helpdesk service for the use of external stakeholders, residents and businesses in the vicinity of the railway. The Service is made up of 2 principle components — the National Helpline and an out of hours Media Service. The service is required 24/7, 365 days a year and covers telephony, live chat, social media, email and letter processing. Network Rail requires a National Helpline and Helpdesk service for the use of external stakeholders, residents and businesses in the vicinity of the railway. The Service is made up of 2 principle components — the National Helpline and an out of hours Media Service. The service is required 24/7, 365 days a year and covers telephony, live chat, social media, email and letter processing.

Timeline

Completed: Pre-tender published19 October 2018
Current notice

About the buyer

Network Rail is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

64220000 · Telecommunication services except telephone and data transmission services
79512000 · Call centre

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@network-rail.gov
Commercial Director	+44 •••• ••••••	••••••••@network-rail.gov
Procurement Manager	+44 •••• ••••••	••••••••@network-rail.gov
Category Lead	+44 •••• ••••••	••••••••@network-rail.gov
Senior Buyer	+44 •••• ••••••	••••••••@network-rail.gov
Contracts Manager	+44 •••• ••••••	••••••••@network-rail.gov