Recruitment services

Tender description

For the provision of temporary and permanent recruitment services. 11.1 This lot is designed to cover office based support staff as well clerical style support roles such as librarians, data entry, invigilation staff, and summer admissions vacancies. • Team administrator • Admin officer or assistant • Receptionist • PA • Secretary • Business support manager • Data entry clerk • Filing clerk • Call handler • Call centre/customer service operative/advisor • Executive assistant • Administration manager • Librarian staff • Invigilation staff 12.1 This lot is designed to cover a broad range of ancillary and operational staff; including hospitality and event staff, waiting staff, front of house, and retail staff. • Security operatives • Security supervisor • Door supervisor • Cloakroom staff • Cleaning operatives • Cleaning supervisor • Electrician • Plumber • General estates operatives • Grounds maintenance operatives/supervisors • General maintenance operatives/supervisors • Painter/decorator • Cook/catering staff • Hospitality/events staff • Waiting Staff (inc silver service) • Front of hours • Retail operatives • Porterage • Laboratory staff • Nursery workers 11.1 This lot is designed to cover office based support staff as well clerical style support roles such as librarians, data entry, invigilation staff, and summer admissions vacancies. • Team administrator • Admin officer or assistant • Receptionist • PA • Secretary • Business support manager • Data entry clerk • Filing clerk • Call handler • Call centre/customer service operative/advisor • Executive assistant • Administration manager • Librarian staff • Invigilation staff 12.1 This lot is designed to cover a broad range of ancillary and operational staff; including hospitality and event staff, waiting staff, front of house, and retail staff. • Security operatives • Security supervisor • Door supervisor • Cloakroom staff • Cleaning operatives • Cleaning supervisor • Electrician • Plumber • General estates operatives • Grounds maintenance operatives/supervisors • General maintenance operatives/supervisors • Painter/decorator • Cook/catering staff • Hospitality/events staff • Waiting Staff (inc silver service) • Front of hours • Retail operatives • Porterage • Laboratory staff • Nursery workers 13.1 This lot is designed to cover a wide range of more senior staff across HR, Finance, Procurement, Marketing and Communications, Legal staff, Project Managers, Head of Department roles and Senior and Executive roles. Roles may include: • HR officer • HR manager • Recruitment advisor/manager • Learning and development officer • Training manager • Procurement/purchasing officer/manager • Accountant • Payroll manager • Finance manager • Project manager • Programme manager • Estates manager and Estates Professional Service Execs • Facilities management manager • Marketing and Communications manager • Bibliographic/Content manager 13.2 The Supplier should have a full understanding of where these roles in the market are fulfilled temporary workers in the traditional sense, or contractors on different pay structures such daily rates and limited companies. 13.3 The Supplier should have an understanding of the types of candidates that will not only be capable of doing the job, but will be a good fit for the department, organisation, or institution. 14.1 This lot covers the full range of IT, ITC, data, digital, cloud and technical roles. It covers the full scope from IT helpdesk staff, right through to senior IT managers. Example roles include but are not limited to: • Database developer • MIS manager • E-commerce advisor • IT Helpdesk operative/manager • Content manager • Software engineer • Architect (enterprise/solution/technical) • IT manager • IT Project/programme Manager • Business analyst • IT trainer • SITS Contractors • Director of IT 14.2 The Supplier should have a full understanding of where these roles in the market are fulfilled temporary workers in the traditional sense, or contractors on different pay structures such daily rates and limited companies. 14.3 The Supplier should have an understanding of the types of candidates that will not only be capable of doing the job, but will be a good fit for the department, organisation, or institution. 15.1 This lot covers 2 main areas: 15.1.1 One Stop Shop – where an institution requires a supplier to fulfil any of the above listed roles. The institution may specify a number of roles for a given period; or may call off on an ad hoc basis. 15.1.2 This One Stop Shop may include very specialist or niche roles where the Supplier will be expected to work with other subsidiary agencies as names by the institution 15.1.3 Payroll Services – this is where the Member Institution have a candidate ready and available for a role, but need a means of confirming background checks and pay rolling the employee. 16.1 The lot covers the provision of sufficiently highly qualified Non-Medical Helpers to deliver a service to students with disabilities who are studying at Member Institutions. This lot may require the Supplier to attend site more regularly than other Suppliers and those bidding for this lot should be aware of this. 16.2 The Supplier will work with the Member institutions to ensure the that the services delivered to students are managed and delivered in a timely and professional manner and are of the standard required. 16.3 The Supplier will need to fully screen new support workers to standards as agreed with the member institution which include but not be limited to the following • Advertising and attracting candidates • Pre-screening • Testing as agreed with the University • Interviewing to validate skills and experience • Referencing • DBS checks on all staff • Eligibility checks • Employment checks 16.4 The Supplier will need to adhere to Student Loans Company regulations to enable the provision of a non-medical helper services. 16.5 The Supplier should have in place relationships with the appropriate major funding bodies such as SFE, SAAS or equivalents. 16.6 The Supplier will be responsible for ensuring that the workers have the appropriate skills to perform the duties required of them, and will be required to continue to ensure they have the correct skills going forwards. 16.7 The Supplier’s Account Manager will work closely with the Member Institution and work with both them and the student to ensure the correct information and funding streams are accessed and that time sheets are appropriately signed off. 16.8 The Member Institution and Supplier will work together to ensure that invoicing is carried outline with the Member Institutions guidelines and the appropriate funding body on a case by case basis. 16.9 The funding body shall pay to the Supplier the amount of any VAT chargeable at the prevailing rate in respect of the performance of the Services in accordance with the Agreement. 16.10 Job Roles to include: • Support Assistants • Enhanced Support Assistants (study Assistance) • Enhanced Support Assistants (Examination Support Worker) • Enhanced Support Assistant (Manual Note Taker) • Specialist Enabling Support (Electronic Note Taker) • Specialist Enabling Support (Specialist Transcription Services) • Specialist Access and Learning Facilitators (Specialist Mentor) • Specialist Access and Learning Facilitators (one to one study skills support)