IT services: consulting, software development, Internet and support

Tender description

Cambridgeshire County Council (CCC), Peterborough City Council (PCC) and Northamptonshire County Council (NCC) (The “Authority”) wishes to invite Tenders for the supply of services in respect of the provision of ITSO accredited services which are detailed within this ITT and broken down into 4 lots. The successful Potential Provider(s) will be responsible for providing this service and liaising closely with the Contract Manager identified by the Authority. 1) Lot 1: Summary smart and flashcards with consumables: 1.1) English National Concessionary Travel Schemes (ENCTS): ITSO compliant Smartcard bus pass with uploaded photograph for Cambridgeshire County Council, Peterborough City Council and Northamptonshire County Council and its successor legal authorities; 1.2) Guided Busway: smartcard travel pass without uploaded photograph for Cambridgeshire County Council; 1.3) Education Transport: flashcard travel pass approximately 5,6 % with photographs and the remainder without uploaded photographs for Cambridgeshire County Council and Northamptonshire County Council and its successor legal Authority; 1.4) Disclosure and Barring Service (DBS): flashcard ID badges with uploaded photograph Cambridgeshire County Council; 1.5) other services: examples of other services that might wish to join this contract under the same terms but at a later date would be the provision of Smartcards for Cambridgeshire Education Transport. This additional volume is not guaranteed and is subject to funding and priorities in the future. Peterborough City Council and Northamptonshire County Council and its successor legal Authority may also wish to bring on other services. 1.6) scope lot 1: This lot is being let by the Cambridgeshire County Council Passenger Transport Service which works in partnership with private and voluntary sectors to stimulate, coordinate and enhance public transport services. See tender documents for further details. Cambridgeshire County Council, Peterborough City Council and Northamptonshire County Council currently have contracted HOPS provision. This lot therefore covers, where required, the costs and processes to transfer Cambridgeshire’s existing data from the current HOPS service as well as for provision of a HOPS service that allows the ITSO shell and IPE creation records to be received and to generate batch acknowledgements. Individual business rules for the Local Authority relating to the HOPS provision are set out in Annex 6 (Business rules for Hotlisting for Cambridgeshire County Council). See tender documents for further details. 3.1) The purpose of this lot is for the preparation and potential hosting of a fully functioning Card Management Database Service for all the data-elements necessary for managing Customer Media together with their digital images (photographs) for the Northamptonshire Concessionary card scheme: 3.1.1) the supplier shall provide an online module, fully integrated with the CMS specified to enable customers to apply online for their ITSO ENCTS Concessionary Bus Pass; 3.1.2) this must include: 3.1.2.1) automated identity verification; 3.1.2.2) ability to upload images that conform, as a minimum, to passport quality standard; 3.1.2.3) online payment engine; 3.1.2.4) the ability for a customer to order a new or replacement pass; 3.1.2.5) ability to upload documents to enable applicants not eligible by age to apply online; 3.1.2.6) a unique customer reference and full audit trail; 3.1.3) the supplier shall ensure that the system: 3.1.3.1) allows for the council to have the ability to manually check and amend any of the text within the application; 3.1.3.2) uses the council’s website template to ensure a consistent look and feel to the application process; 3.1.3.3) seamlessly links from the Council’s website to give the applicant confidence in using the system; 3.1.3.4) allows for the council to define the data-type entry requirements, the data-type process and checking business rules, including evidence based checks and conformance to Standards. 3.1.3.5) can be amended and improved regarding the on line application system based on feedback from customers and/or the council. See tender documents for further details. The purpose of this Lot is for the preparation and potential hosting of a fully functioning card management database service for all the data-elements necessary for managing Customer Media together with their digital images (photographs) for the Guided Busway (The Busway) commercial card scheme. The context of the environment/service will also use ITSO compliant data messaging including the new Supplementary Data messages for data items relevant to card issue that were not included in earlier versions of the ITSO specification including digital image transfer. Besides recording and supporting the initial issue of the TCA or Scheme Concession cards, the functionality should cater for management of all loss, replacement, hot-listing and action listing of cards according to the ITSO specification, including integration, proving, testing and acceptance-procedures for connection with the relevant ITSO AMS-HOPS for the Shell and Product Accounts. See tender documents for further details.