HMCTS Reform - Technical Digital Product Management

Tender description

Why the Work is Being Done HMCTS is undergoing an extensive reform enabled by a technology work stream. A vital element of this modernisation will be the delivery of new digital solutions. The main objective of the work stream is to ensure that the products and services developed by the Programme fit within a coherent integrated architecture which maximises reuse across the services. The programme will deliver an end-to-end digital service for users enabling them to start a case/ application online, progress their case online, and for HMCTS to decide the case online where applicable. Problem to Be Solved The reform service model introduces flexible, proportionate, digital services and reduces reliance on paper and physical hearings. It will reduce delays and provide swifter, more certain justice ensuring civil courts are accessible and offer a quality service to all. A new end to end digital service is to be developed in an agile method (aligned to the Government Service Design Manual). The service must align to users needs and deliver value quickly/early. Technical components (microservices architectures) are used on projects, and the suppliers are expected to embed their use across the reform programme. Who Are the Users There are many Users: 1) As an applicant (citizens and legal representatives) I need to submit and track my case online, with an option to opt into online hearings so that the process is delivered efficiently. 2) As a HMCTS admin I need to track appeals and manage hearings so that the process is delivered efficiently 3) As a member of the judiciary, I need to access all relevant information so that I can make an appeal judgement 4) As another government department I need to submit/transfer the relevant evidence so that HMCTS have all the relevant information Early Market Engagement Work Already Done Initial projects are already well underway. The first digital solutions already available to the public include Probate, Divorce, Social Security Appeals and Civil Money Claims. Existing Team The Technical Work stream report to the Business Project Manager and Service Owner. The existing Technical team is a blend of internal staff and external contractors/consultants from a range of suppliers. The current team consists of 12 external consultants and a number of Civil Servants. The team integrate with the technical work stream team of 400 personnel, a mixture of civil servants and supplier resources. Current Phase Not applicable Work Location London - Petty France / Aldgate, Birmingham , and other locations Working Arrangments The programme utilises the SAFe methodology, aligned to GDS standards, however, it is a complex programme that operates within an overarching Waterfall programme delivery approach. SoW/Work-Orders will be issued to define the outcomes of each project phase. The suppliers team will initially be required to work onsite at the base location 5 day week. For works performed at a non-Base location (or supplier's own premises) and London (outside of the M25), all reasonable travel and expenses costs shall be met in accordance with the rates set out in the MoJ travel and subsistence policy and require prior approval from HMCTS. Security Clearance Where roles require access to production systems and live data, SC clearance will be required, all other team members will require a valid BPSS. Additional T&Cs Skills & Experience Provide a high calibre team (12) consultants. Provide names, their technical skills demonstrating where they have previously delivered. Inability to present consultants at proposal/presentation stage will deem the supplier non-compliant(5%) Providing a reference, demonstrate your experience of supplying a Product management team for capabilities and service within a complex Agile delivery environment, preferably within a highly regulated business operation(5%) Providing a reference, demonstrate your ability to define the business processes, transition states and capabilities required to deliver the new target HMCTS operating model (5%) Providing a reference, demonstrate how you can support the Business leads in the development of a transformation vision with a prioritised development pipeline reflecting alignment to benefits (5%) Nice to Haves No. of Suppliers to Evaluate 5 Proposal Criteria Explain what skillsets your organisation believes to be important for the proposed team operating within the digital product management space, supporting this major agile programme (5%) Provide resumes or profiles for the team that are proposed, explain what specific skills the individuals have what tangible value the individuals can provide to the programme (5%) Providing (2) client references, identify the key attributes and deliverables of the proposed team during similar engagements (5%) Describe the criteria and qualifications your organisation seeks when recruiting people for the proposed roles to meet the requirement. Describe how your organisation supports them during the engagement (5%) Describe how your team works with technology and business teams, specifically describing where digital product management fits in digital transformations (5%) What would your tooling recommendation be for this engagement, describing specifically why you believe it is of importance in a major transformation programme (5%) The programme consists of 8+ service projects. Providing references describe your approach to product development, management and delivery, show where your team have successful delivery of Product development (5%) Using references, describe the challenges your team are likely to encounter delivering within complex major transformation programmes, lasting several years, and how you have overcome them during previous assignments (5%) Many transformation programmes fail to deliver the desired Product(s). Describe what you believe to be Product Managements single most important role to achieve the HMCTS reform goals and mitigate failure(5%) Detail where HMCTS will receive Value for Money, how the civil service will benefit from your organisations capability, and how this will vary during the contract lifecycle (5%) Cultural Fit Criteria Provide evidence of using Lessons Learned within the last 3 years to deliver improvement within a change programme.(2%) Provide evidence of an ability and willingness to work collaboratively within a multi-vendor delivery environment. (1%) Provide evidence, that within the last 3 years, your organisation has added value to a Programme/project through the use of innovation and continuous improvement. (2%) Payment Approach Time and materials Assessment Method Written proposal Case study Work history Reference Presentation Evaluation Weighting Technical competence 70% Cultural fit 5% Price 25% Questions from Suppliers Budget range sufficient budget has been secured to cover the cost of a high calibre team of up to 19 consultants in total. the first 6 months only requires a team of 12 consultants. you will be financially assessed on the initial 12 member team you propose