Leeds City ICT Goods Supply, Maintenance, Disposal and Services Framework

Tender description

Leeds City Council on behalf of Leeds City Partners (Leeds City Council, The Leeds Teaching Hospital NHS Trust, Leeds Clinical Commissioning Group(s), Leeds Community Health and Leeds York Partnership NHS Foundation Trust) is seeking a single supplier for the supply, maintenance and disposal of new and refurbished ICT hardware along with associated professional and technical services including but not limited to – Procurement/Supply: • Supply of ICT hardware and peripherals including but not limited to – o Enterprise PCs (desktop PCs and notebook/laptop PCs); o Tablet PCs (iOS, Android and Windows); o Audio visual conferencing equipment (televisions, Microsoft Surface Hubs, conferencing phones and cameras, headsets etc.); o Telephones (VOIP telephones); o Smart phones and basic mobile phones; o Associated accessories and peripherals e.g. monitors, cables, mice, keyboards etc.; o New technology devices as and when they become available; o Commoditised hardware products i.e. those described as generally considered to be ‘commercial off the shelf’ hardware packages; o Security hardware, including physical security which conforms to PCI DSS standards, data loss prevention, smart cards, bio metric and tamper resistant products etc. • Provision of an online portal incorporating a purchasing and ordering catalogue; • Customer contract management with a single point of contact to manage the relationship and help ensure the Contract is working for optimum mutual benefit. Deployment: • Hosting and installation of the City Partners Operating System Builds onto newly purchased or refurbished ‘end user devices’ - enterprise PCs (including laptops) and Windows tablet PCs; • Installation of audio visual (AV) equipment; • Asset tagging of all enterprise PCs, tablets and monitors plus other devices when required; • Delivery of all purchased items. Operations: • The collection, repair and replacement of hardware for faults on devices both within and out of warranty. End of Life: • Disposal of all ICT equipment; • Remarketing of ‘end user devices’; • Refurbishment of ‘end user devices’. Professional and Technical Services: • Provision of engineering and specialist services to support City Partners’ projects and programmes. Keywords: Repair, Hardware, Supply, refurbishment, Maintenance, Disposal