Financial consultancy services

Tender description

West Dunbartonshire Council (WDC) is seeking the provision of off-site housing and Council tax benefits data processing services The aim is to assist WDC by assessing HB and CTR claims and the successful bidder will process new claims and change of circumstances claims to completion. West Dunbartonshire Council (WDC) is seeking the provision of off-site housing and Council tax benefits data processing services The aim is to assist WDC by assessing HB and CTR claims and the successful bidder will process new claims and change of circumstances claims to completion. Requirements will include: — a low cost, off-site processing solution, — guaranteed output with a high level of accuracy, — a reliable, secure and fast electronic connection to their virtual network and industry best practice security, — proven governance and management arrangements, — achievement of service standards, — access to proven toolkits, processes and best practice for individual service areas, — Access to expertise and professional capacity from their existing talent pool, — extensive experience of liaising with client service teams, — processing and ongoing management of Housing Benefit and Council Tax Reduction cases. Suppliers require to be fully trained and approved by the DWP. The terms and conditions of Department for Work and Pension’s 2008 Memorandum of Understanding (MoU) to access the Customer Management System (CIS) states that all assessors must have undertaken the CIS training and signed the confidentiality agreement.