Support and continuous improvement for 2 MCHLG Services (Data Collection and Grant Payment services)

Tender description

Why the Work is Being Done CORE (Continuous Recording) supports the collection of social housing sales and lettings data provided by English local authorities. The service currently has ~11,500 users. The Troubled Families service supports a key MHCLG programme to improve significantly and sustainably the outcomes of up to 400,000 families with multiple high cost problems, including crime, truancy, unemployment, drug and alcohol issues and those affected by domestic violence and abuse. The service currently has ~600 users. Both services are in public beta/live. New forms will need to be build for CORE every Jan-March. Problem to Be Solved CORE - statistical data allows MHCLG to make better policy decisions. Troubled Families - MHCLG needs to be able to manage grant applications and payments. These services have been developed and are now in public beta (closed user group). The problem this outcome seeks to resolve is that support is needed for these live services, and we wish to be able to continually improve them as a result of changing business and user need. Who Are the Users CORE service: As someone who collects statistical data in a Housing Association, I want to provide this information to MHCLG quickly and easily, so that I can help MCHLG make good policy decisions As a statistician within MHCLG, I want to be able to easily download the data submitted, so that I can easily analyse the data to help policy makers. Troubled Families: As someone in a local authority helping a troubled family, I want to submit information to MHCLG, so that I can receive a grant to help with this work MHCLG wants to manage these grants Early Market Engagement MHCLG currently hold contracts with an incumbent supplier - Williams Lea. MHCLG aim to see what the market can provide, in terms of added value and other service provision linked to these 2 services. MHCLG also advertised a requirement for these services earlier this year called off against Technology Services 2. However, this procurement exercise was stopped (to reconsider our options). We have now taken the decision to disaggregate these services, of which these are two. Work Already Done Both services have been live for more than a year. Existing Team Current incumbent is Williams Lea. It is expected that the successful supplier shall work with them to transition the services. These two services are part of a suite of connected services (including shared components, such as authentication), which may be delivered by other suppliers. The successful supplier will be expected to communicate regularly with other suppliers to ensure appropriate consistency and that all the services continue to work together. The successful supplier will also need to work with the MHCLG hosting partner and the internal Helpdesk. MHCLG provides 1 product owner per service. Current Phase Beta Work Location There will be some requirements in MHCLG offices in 2 Marsham Street, London. However, our expectation is that all work can be delivered from the successful suppliers premises. Working Arrangments As these are live services, both will need standard support such as upgrades of databases. We also want to continue to improve them as a result of changing business and user needs. We'd want to work with you in an agile way (multidisciplinary team) to consider and develop these changes as we discover the need for them. We're interested in a flexible contract model where we can commit to a certain level of regular funding and then flex up to encompass work above and beyond this. Security Clearance Staff shall require BPSS clearance for this requirement. System Administrators are expected to hold full SC clearance for this requirement. Additional T&Cs General Data Protection Regulation (GDPR) terms and conditions are required for this contract. Any appointed supplier is expected to use Departmental tools where required (such as Jira). Suppliers will be required to work to reasonable SLAs for 3rd-line level incidents e.g. P1 resolution 4 working hours, P2 in 8 working hours, etc. (To be agreed between MHCLG and supplier at contract time). Skills & Experience Have knowledge of NOSQL databases and Java Ability to develop in an agile way Experience of developing secure services and proactively mitigating risks Experience of support live digital services and responding to Third Line support calls Nice to Haves Demonstrate knowledge of MarkLogic databases and Orbeon formbuilder Experience of transitioning live digital services Experience of working on government services which meet the Government Digital Service standard No. of Suppliers to Evaluate 3 Proposal Criteria Team structure Approach and methodology Value for money How you would support live digital services Cultural Fit Criteria Work as a team (both internal and external) Be transparent and collaborative Take responsibility for their work Share knowledge and experience with other team members Challenge the status quo Payment Approach Capped time and materials Assessment Method Written proposal Work history Presentation Evaluation Weighting Technical competence 50% Cultural fit 15% Price 35% Questions from Suppliers Budget range for support, a budget range of £205,000 to £216,000 has been allocated for this requirement. for future development, a budget range of £350,000 to £375,000 has been allocated for this requirement. this division does not need to be adhered to rigidly. we want to work in a collaborative way, avoiding a rigid change request culture. we welcome hearing your views on how this could work.