Lift-maintenance services

Tender description

The Council is inviting Tenders from Suppliers who can comprehensively cover the provision of the most appropriately skilled labour to undertake the necessary maintenance and repairs to the council’s diverse portfolio of 168 elevators, platform lifts and stair lifts including requirements to undertake the comprehensive maintenance, inspection and testing for all Kirklees sites, provide a twenty four (24) hours a day, every day for the duration of the contract period emergency Call out service and emergency lift entrapment release service to all sites and undertake all additional works necessary to ensure continued safe operation of lifts. This Contract covers all work involved in the maintenance, repair, emergency call out and emergency entrapment release service to various lifts and equipment in the Contract Area, to be executed in accordance with these Contract Documents, summarised as following: (a) The Contractor will be required to closely manage the day to day servicing and repair requirements of the Council’s users, answering all the telephone calls directly and progress all calls and emergency responses; (b) The Contractor will be required to have the ability to report all activity of the contract in real time live via an internet based secure portal enabling all activity and response times to be monitored remotely”). The Electronic Management Tool must operate and be viewable without the need for any specialist equipment other than a standard internet connection to the web. The Contractor will be required to ensure that the Electronic Management Tool is well maintained and managed to ensure that risks to the council are minimised from electronic intrusions and viruses when viewing the information. The Contractor will be required to provide the Electronic Management Tool and undertake all necessary programming and staffing required to provide the live information precise requirements of which is set out in this Specification; (c) A twenty four (24) hours a day, every day for the duration of the contract period, emergency lift entrapment release service with a response time of no more than half an hour; (d) A twenty four (24) hours a day, every day for the duration of the contract period, emergency call-out service in case of breakdown or vandal damage to carry out repairs or any necessary making safe; with a response time of no more than two (2) hours; (e) Planned inspection, service, maintenance and testing as detailed within the Tender Document; (f) Repairs up to the value of ten thousand Pounds Sterling (10 000.00 GBP) for any single breakdown to be executed within forty-eight (48) hours subject to parts availability; (g) Rectification of vandal damage up to the value of three hundred and fifty Pounds Sterling (350.00 GBP) per lift per year; (h) Undertake an initial condition surveys and risk assessments of all lifts needed for the preparation of the Maintenance Hand Book; (i) Visual lift survey reports, including comprehensive detailed digital images of all component parts of the lift; all reports to be electronically accessible; (j) Lift risk assessment for maintenance operations; all reports to be electronically accessible; and (k) The Contractor will be required to complete their own quality checks on five (5 %) of all service and repair visits undertaken to the Specification.