Database and operating software package

Tender description

Warwickshire Direct Partnership (WDP) is a collaboration between Warwickshire County, Nuneaton and Bedworth Borough and Rugby Borough Councils who operate a joint Customer Contact Centre which handles public and general inquiries. This procurement was to organise the provision of a Customer Relationship Management (CRM) system which can log, monitor and manage received enquiries. The procurement process used the Crown Commercial Service's Digital Marketplace (Gov Store) to identify and directly award this contract. Following the principles of the Marketplace, the Call-off has a maximum duration of 2 years. The procurement process used the Crown Commercial Service's Digital Marketplace facility (web address https://www.digitalmarketplace.service.gov.uk/g-cloud) to select and Direct Award (using G-Cloud 9) to the most suitable supplier meeting the Councils service requirements. In line with details of the Call-Off paperwork, the maximum duration of this agreement is 2 years.