NHS Forms, Print, Exemptions, Cards & EHIC (FPECE)

Tender description

The Contracting Authority intends to establish a single supplier framework for the provision of print management, production and distribution of Stock Secure and Stock Non Secure NHS forms and print, NHS Exemptions and EHIC, and NHS Pensions Payroll Information. Under the framework agreement the successful supplier will be required to establish, host and maintain an Online Ordering Portal which will be accessible by the Contracting Authority and various Authorised Users and Ordering Organisations in accordance with the terms of the framework agreement. In certain cases the public can also order products via the Suppliers dedicated Contact Centre/Helpdesk. As part of the framework arrangement the successful supplier will be expected to establish, host, maintain and operate a Contact Centre/Helpdesk with a range of catalogues to order secure and non secure forms: The Online Ordering Portal will provide access to catalogues detailing the goods/services which may be purchased in relation to Secure &/or Non Secure Goods. The Portal shall be designed to ensure that only those users with authorisation to purchase particular goods/products/services shall have access to view those products/goods/services on the portal The Secure Catalogues will include items such as prescription forms used in England and Wales and the Non Secure Catalogues will include national products used across the NHS. These range from dental record cards, specialist neonatal screening cards, pension employer products & multipart patient record and information packs. In addition the successful supplier will be required to produce and manage a Help with Health Costs (HwHC) Catalogue consisting of a number of leaflets, posters & application forms. The Secure Forms produced by the supplier must also contain a number of physical security features which may include the use of speciality inks, papers and printed elements and the successful supplier must ensure it has various mandatory security controls in place to deliver the service. The Supplier may also be required to produce and distribute personalised Products relating to Exemptions such as those set out below. Current requirements are card or paper based at present but this may change during the Term. By way of example only the Contracting Authority may update its requirements to incorporate a digital print solution for: PPC, Matex, Medex & Tax Credits It is anticipated that the successful supplier will also personalise, print and dispatch official sensitive NHS Pensions information to scheme members periodically ranging from P60's, payroll information & newsletters, some of which are issued monthly or as part of an annual (bulk job) over three calendar months of the year. The Tendering Organisations must sign and return a completed Non-disclosure Agreement to the Authority prior to the issue of the full requirements document (Schedule 2.1 Appendices and the data pack)