Information systems and servers

Tender description

Information systems and servers. The Management Information Reporting and Data Analysis (MIRANDA) application comprises a suite of ORACLE Commercial Off-The-Shelf tools which collectively provide an Agile Data Analytics platform allowing the Inventory Accounting Enabling Team (IAET) to carry out monthly and Financial Year (FY) end reconciliation of accounts, enables the analysis of the financial data and allows the reporting of that analysis to a large community of stakeholders (IAET, Operating Centres (OCs), Project Teams and Front Line Commands). MIRANDA is currently hosted on a dedicated Impact Level 3 infrastructure which is connected to the MOD Restricted LAN Interconnect (RLI) and accessed by an authorised group of Defence Information Infrastructure Future (DII (F)) users working on standard DII (F) or MoD NET User Access Devices (UADs). The application, whilst accessed from DII (F) UADs over the RLI, is not an ATLAS DII (F) delivery and requires hosting outside of the DII (F) infrastructure boundary using an appropriate List-X hosting solution. The target user community includes the contracting customer (DE&S Inventory Reconciliation Programme team) and the primary user is the MoD DE&S Fin IAET. However, all staff within DE&S Fin, the Finance Function, Project Teams and Front Line Commands may require access to the application. The following elements essential to maintaining the MIRANDA application and capability as a minimum: Application Hosting Environment: List-X Data Centre Hosting of Production, Pre-Production and Development environments including: Management, maintenance and support of Server Platforms (Hardware and Operating System) and Oracle appliances and databases including obsolesce and technical refresh. Management, maintenance and support of Storage sub-system and provision of data backup services including obsolesce.Provision of IT Service continuity services. In-Data Centre Local Area Network services. Infrastructure Boundary Security. Support Services including: Service Desk, Incident and Problem Management. User Account Management. Security Management. Application Data Support (import and export). Change and Release Management. Service Level Management. Application Support.Licencing management. Disaster Recovery planning. Business Continuity planning. Application Development and Continuous improvement including: Application development. Capability performance testing. Solution and Service continuous improvement identification and execution