IT services: consulting, software development, Internet and support

Tender description

The Contracting Authority has established a Framework Agreement with one Supplier for the provision of Technology Expense Management Services for the benefit of UK Central Government Departments. No Potential Provider was awarded a Framework Agreement for Lot 2 Wider Public Sector. A description of the Services required for Lot 1 can be found in section II.2. The Services covered by this Procurement will be provided for Central Government under Lot 1. This Lot will be for the provision of TEM Services primarily to Central Government Departments and their Arm's Length Bodies and Agencies and Non Departmental Public Bodies. In exceptional circumstances, the Authority may request the Supplier to take on additional work for Customers that previously would have been included in Lot 2. The solution will be required to support the management of a variety of technology and telecoms services. Primary Service 1 — Technology Expense Management (TEM) — Database — Load of TEM data — Reporting — Inventory — Tariff optimisation — Benchmarking. The following Services 2, 3 and 4 will only be made available to Customers who are actively receiving Primary Service 1. Service 2: Contact Services. Service 3: Personal Use Management. Please see II.2.14 below for more detail.