Discovery for replacement for Energy Performance Certificate digital service copy

Tender description

Why the Work is Being Done Energy Performance of Buildings (EPB) Registers contracts are due to come to an end shortly, and the Department is preparing to buy or build a new service to maintain continuous service delivery for England, Wales and Northern Ireland. The Department has done an initial discovery internally and now needs a team to build on that discovery to ensure new service meets the Department’s aims for improved usability, management & use of data, value for money, and technical delivery. The existing service can be found here https://www.epcregister.com/ Problem to Be Solved Energy-Performance-Certificate's (EPC) are required for properties when constructed, sold or let. The EPC provides details on energy performance of the property and what's required to improve it. The current-service allows users to find an accredited person to undertake an EPC and/or download an existing-certificate. As well as current needs, the supplier needs to consider: 1. Using register's data is constrained by access, legal and quality issues; future service will deliver better data stewardship and usability; 2. Public-facing websites need to be improved to reflect best-practice design. 3. Current legacy-platform is aging and expensive; technical-service- delivery needs to be brought up-to-date. Who Are the Users Stakeholder user groups are: (a) Internal Users/stakeholders - MHCLG data/statistical analysis team, Open Data Communities users, EPB policy team, Welsh and Northern Ireland stakeholders and users; (b) External Users/stakeholders - EPB accredited schemes (x6), accredited energy performance assessors , Local authority enforcement teams; other Government Departments. (c) Other interested parties - estate agencies, property investment industry, property conveyance industry, construction and home improvement industry, the property rental sector and general public. *Approximately 1.25m EPCs and 140k DECs & ACIRs are lodged on the Registers each year. Since 2007 17.6m domestic EPCs and 380,000 non-domestic DECs & ACIRS have been lodged. Early Market Engagement Work Already Done Early discovery work has been undertaken by an MHCLG internal team to determine priorities for improving EPB Registers services. This discovery work suggests the current service should remain largely unchanged (i.e. no fundamental re-think); however, it identified a need for further exploration into the areas of data exploitation and quality management. The supplier team will have access to existing documentation, discovery work and the internal team. Existing Team The successful supplier will work alongside an internal project delivery team (Project Manager, Programme Management Office, and associated management support); and departmental subject matter experts (SME's) (including IT, digital, data, legal, commercial, and policy). Current Phase Discovery Work Location All work will be delivered from the MHCLG office located at 2 Marsham Street, London, SW1P 4DF Working Arrangments The supplier is asked to maintain a team presence at the client site during the course of the assignment (to deliver all tasks and maintain a productive relationship with key project staff in MHCLG). Team members may work remotely (some days of the week), but will be required to deliver workshops and attend meetings at the client site. The Department understands team size may also flex depending on requirement. Travel/expenses to the primary site in 2 Marsham Street cannot be reimbursed by MHCLG. Security Clearance Team members will require CTC clearance or above whilst working on site. Please make it clear whether staff have CTC or not when submitting your responses. Additional T&Cs 1. All materials/outputs derived from the contract shall be the property of MHCLG 2. GDPR requirements will be discussed and agreed once the successful supplier has been notified (as part of discussions to agree the wording of the call-off contract) Skills & Experience have experience of having delivered user-centred web-design have experience of successfully designing and delivering Cloud-based MVP solutions provide the Essential Skills: Agile Delivery Manager, User Research, Design & Content Design, Technical Architect/Developer Nice to Haves Provide evidence of delivering similar types of projects with a similiar timescale show experience of being successfully assessed against the Digital Service Standard; show experience of having delivered data management frameworks, including practical strategies and policies, for the management of data – its use and quality; No. of Suppliers to Evaluate 3 Proposal Criteria Approach and methodology Team structure Value for money Timescales to deliver the project Technical solution Flexible approach from supplier Cultural Fit Criteria Provide details (with specific examples) of where you have worked with Public Sector organisations Demonstrate (with specific examples) how you work with internal and external stakeholders Demonstrate (with specific examples) how you take responsibility for delivering to clients requirements Explain (with specific examples) how you are able to manage difficult stakeholders Payment Approach Time and materials Assessment Method Written proposal Case study Work history Presentation Evaluation Weighting Technical competence 50% Cultural fit 10% Price 40% Questions from Suppliers Budget range a budget within a range of £80,000 to £110,000 has been allocated for work on this project.