IT services: consulting, software development, Internet and support

Tender description

This is a call to competition by CIE for the establishment of IT Support and Maintenance Framework Agreement for Business Application Systems (the “Contract”). This is a multiple lots multi supplier framework for the provision of project delivery, resourcing and managed support services. Lot 1: Project Delivery: The supplier must have the resources to deliver end to end projects or supply resource to meet the requirements of CIE for the sub lot they apply for: — Sub-lot SAP Project Delivery: All modules in SAP ERP, SAP Basis including upgrades, enhancement packs, SAP BI. SAP custom developments or implementation of new products such as a migration to S4/HANA, Ariba or any other SAP associated approved products. — Sub-lot Microsoft Product Project Delivery: Microsoft Dynamics, Sharepoint, Office 365, Office apps and inclusive of any current (.net, visual studio etc), Microsoft Azure or future Microsoft development environments. — Sub-lot Applications Project Delivery: The Migration of legacy systems (VMS COBOL, C, Fortran etc.) to more supportable technologies. Qlik Sense, Service Now, Mulesoft Integration platform, Security related projects and inclusive of future technologies or packages CIE may invest in. Applicant can apply 1 or all of the sub-lots. The supplier must also have the ability to provide support for incidents and change requests according to CIE defined service level agreements through a supplier operated support desk. The support would be across ERP systems and Microsoft environments inclusive of in-house bespoke developments. — Sub-lot Managed Support of SAP: All modules in SAP ERP, SAP Basis and SAP BI, custom developments in ABAP are also within scope. — Sub-lot Managed Support of Microsoft Products and bespoke developments: Microsoft Dynamic environment and developed systems, Sharepoint, Office 365, Office apps and inclusive of any current (.net, visual studio etc) or future Microsoft development environments and the full suite of developed systems inclusive of future systems. Applicant can apply one or all of the sub-lots.