C12961 Home Office Unified Communications Service Transition & Programme Support

Tender description

Summary of the work The initial effort will be to secure the current telephony service which is due to be withdrawn. Subsequent projects will rollout the remaining UC functionality in a series of phases. There is a need to build the service, and manage the transition of services to a BAU state. Expected Contract Length 2 years with the option to extend by 6 months Latest start date Monday 16 July 2018 Why the Work is Being Done The vision for the Unified Communications Programme is to deliver an integrated business and employee centric telephony solution, which serves as the underlying infrastructure for a UC service (UC defined as 1:1 voice, 1:many voice, 1:1 video, 1:many video, web broadcast, instant message, desktop sharing and presence), delivered anywhere, any device, and at any time, and which leverages best in breed technologies and existing assets. There is a need to manage the build and transition of services into BAU support. To do this, the programme requires a support delivery partner. Problem to Be Solved An interim programme team is required to support the delivery of the programme requirement for integrated communications across differing device and media types. The team will ramp up, and the exact role profile will vary throughout the contract. Who Are the Users Home Office staff (approximately 28,000) need access to communications channels. Early Market Engagement Not applicable Work Already Done The programme has engaged with Unified Communications service providers prior to initiating a procurement. Existing Team A mixed programme team of civil servants, contractors and other service providers, across multiple geographical locations. Current Phase Not applicable Skills & Experience • Experience of working in a secure environment (public or private sector) (2%) • Experience of leading and owning delivery, as opposed to assuring (1%) • Experience of delivering similar services on an outcome basis (2%) • Experience of presenting proposals to technical and non-technical audiences (1%) • Ability to deliver End to End UC Infrastructure provisioning and management (1%) • Experience of managing a business critical, live technical service (1%) • Experience in rolling out cloud-based Unified Comms services (2%) Work Location The base location is Southern House, Wellesley Grove, Croydon, CR0 1XG. See 'working arrangements' below for further detail. Working Arrangments The base location is Southern House, Wellesley Grove, Croydon, CR0 1XG. A secondary base is Smedley Hydro, Trafalgar Road, Southport, PR8 2HH. Implementation will take place at all Home Office locations, where UC is required, and some travel may be required to those sites. Where resources are based at Southern House, and where infrequent travel is required outside of M25, reasonable travel expenses will be paid, in line with HO travel policy. Where resources are based at Southport, reasonable travel expenses will be paid for onward travel. Security Clearance SC clearance is required. This can be sponsored by the Home Office Additional T&Cs GDPR Travel policy (no subsistence) Balanced Scorecard Individual statements of work may be arranged on a fixed price, T&M or capped T&M basis. No. of Suppliers to Evaluate 3 Proposal Criteria • Approach and methodology (10%) • Team structure (10%) • Mobilisation (10%) • Continuous Improvement (3%) • Reporting (4%) • Delivering value for money with transparent costs (3%) Cultural Fit Criteria • Work as a team with our organisation and other suppliers (particularly small/medium enterprises) (4%) • Share knowledge and experience with other team members (3%) • Works within the spirit of the Civil Service code, as at https://www.gov.uk/government/publications/civil-service-code (3%) Payment Approach Time and materials Evaluation Weighting Technical competence 50% Cultural fit 10% Price 40% Questions from Suppliers 1. Can the successful supplier also tender for Unified Communications Network Services? Please see clause 12 of the call off terms and conditions. The Unified Communications Service Transition and Support service provider will be assuring the delivery of the Unified Communications service provider and other future programme service providers role, which may result in an unacceptable conflict of interest. 2. Would the winning bidder design the deployment and technical architecture, or would the service just need to provide the delivery of the deployment? This managed service is intended to assist with the design, build, test and transition the service. An internal / co-sourced team will be responsible for running the service post-transition through to contract end and for the avoidance of doubt, this is not in the scope of this procurement. The managed service will need to co-ordinate inputs from Home Office internal suppliers, and will be responsible for providing artefacts (service design package, high/low level technical designs), configuration guidance (e.g. ITNow ITIL processes, including RF), and will be included in review cycles for supporting artefacts (ITHC, LLDs for other services). 3. Please could you confirm the details of the requirement? Please could you also provide further information on the technology which would need supporting as part of this service? Please see the response to the question above with regard to the requirements. The technology underpinning the unified comms service component is to be confirmed, but will probably be a best in breed software.Networks are primarily underpinned by Cisco technologies, with a preference for wifi. Network performance monitoring is primarily Solarwinds, and will be supplemented by the solution to be procured.Desktop platform will be primarily Win10, with some Win 7 and some thin client architecture around WS2008. 4. Do you know how many individuals would be needed as part of this service? The overall programme forecast is for around 44 roles. This contract will cover some of those roles. Since the focus is on provision of a managed service, the Home Office isn’t defining the number of roles required from the managed service.