Miscellaneous software package and computer systems

Tender description

Plus Dane Housing are seeking to appoint a suitably qualified and experienced supplier to provide a Housing Management System and Associated Modules to replace the existing Housing Management Computer Systems. Currently there are separate sets of systems that makeup the Housing Management System (HMS). Plus Dane Housing are looking for a commercial off the shelf solution (COTS) and not a bespoke computer system. The system must be in existence (rather than in development) and successfully installed and fully operational in at least 2 other Local Authorities, Housing Associations or similar public sector organisations of a similar size. The system should have a consistent look and feel, across all platforms, which is easily used and accessed by Plus Dane Housing staff and customers alike. The system will create business efficiencies through streamlined and efficient processes, whilst improving the quality of service offer to customers. This includes options to replace associated systems including: — An application to manage customer interactions, — Housing transactions, — Customer Portal to facilitate digital services (CRM), — Electronic Document Management (EDM), — Repairs, — Scheduling appointments, — Mobile working technology, — Asset management, — Workflow management.