Miscellaneous software package and computer systems

Tender description

Homelessness Case Management System incorporating an Emergency Accommodation Booking System. Dublin City Council proposes to award a contract for a replacement to the current PASS including the implementation, configuration and support of a Homelessness Case. Management System incorporating an Emergency Accommodation Booking System, for a period of 3 years from the awarding date with an option to extend the contract for a period or periods of up to 12 months with a maximum of 2 such extensions under the same terms and conditions, based on annual reviews of operations. Homelessness Case Management System incorporating an Emergency Accommodation Booking System. Dublin City Council proposes to award a contract for a replacement to the current PASS including the implementation, configuration and support of a Homelessness Case. Management System incorporating an Emergency Accommodation Booking System, for a period of 3 years from the awarding date with an option to extend the contract for a period or periods of up to 12 months with a maximum of 2 such extensions under the same terms and conditions, based on annual reviews of operations. The contract is for the provision of the following services: — supply and installation of a Case Management System including an Emergency AccoMmodation Booking system? — configuration of a Case Management System and Emergency Accommodation Booking system, — migration of existing data and documents from the current PASS, — data purging and data anonimising in accordance with the EU General Data Protection Regulation (GDPR), — implementation of case management and performance reports as defined in the National Quality Standards Framework 4 for Homeless Services in Ireland, — system administration and end user training in the use of the system, — system technical documents and training support documents, — system maintenance, support / issue fixing for an initial period of 3 years from the awarding date with an option to extend the contract for a period or periods of up to 12 months with a maximum of 2 such extensions under the same terms and conditions, based on annual reviews of operations, — assistance in future system development and upgrade.