Repair and maintenance services

Tender description

The Fusion21 Reactive Repairs and Maintenance Framework will provide a flexible and efficient procurement solution for Fusion21 Members (including but not exclusive to property owners in the residential, education, health, local and central government sectors) to save money and generate social value. Repairs services are one of the most important functions to our Members and Fusion21 is seeking to appoint contractors who can deliver these services to a high standard. The Framework is split into three (3) separate lots to cover different value ranges of reactive repairs and maintenance and also includes the provision of call centre services as an additional Lot. The call centre services will provide call handling for Fusion21 Members, responding to and managing calls on either an out of hours or 24/7 basis. This may include call handling across the housing, local authority, education and wider public sectors. The services include, but are not limited to: — Out of hours / 24/7 emergency repairs call handling in line with Members agreed protocols, — Anti-social behaviour (ASB) management – managing calls and providing reports, — Planned and unplanned business continuity planning – to support any planned shut down time, staff training days, scheduled meetings etc. As well as call handling during unplanned periods, system failure etc, — Contractor management – where required by the Member, allocating repair jobs to contractors in accordance with Member requirements which may include engaging local supply chains, — Rental payments – accepting and allocating rental payments from tenants / customers The reactive repairs & maintenance Lot 1 is aimed at housing organisations and property owners / managers across all sectors looking to appoint a supply partner to deliver reactive repairs and maintenance on a term contract basis for contract values up to GBP1m per annum. Designed to complement the existing Fusion21 offer to deliver a comprehensive property maintenance and repairs service this Lot will cover the following works: — Reactive repairs and maintenance for all general building trades, — Out of hours reactive emergency repairs, — Void property repairs and major void improvements, — Areas of planned / capital maintenance works where Members wish to combine responsive and planned work programmes. Cost options on a project by project basis will include schedule of rates pricing, fixed price per property or any specific commercial model as required by Members. The reactive repairs and maintenance Lot 2 is aimed at housing organisations and property owners / managers across all sectors looking to appoint a supply partner to deliver reactive repairs and maintenance on a term contract basis for contract values over GBP1m per annum. Designed to complement the existing Fusion21 offer to deliver a comprehensive property maintenance and repairs service this Lot will cover the following works: — Reactive repairs and maintenance for all general building trades, — Out of hours reactive emergency repairs, — Void property repairs and major void improvements — Areas of planned / capital maintenance works where — Members wish to combine responsive and planned work programmes. Cost options on a project by project basis will include schedule of rates pricing, fixed price per property or any specific commercial model as required by Members.