IT services: consulting, software development, Internet and support

Tender description

The Authority is seeking a single supplier of ICT Services. The Trust intends to award a contract for an initial period of 3 years with the option to extend for a further year, subject to contract reviews. The preferred supplier will be appointed in August 2018 to begin their contract from September 2018. The Authority is seeking a single supplier of ICT Services. The Trust intends to award a contract for an initial period of 3 years with the option to extend for a further year, subject to contract reviews. The preferred supplier will be appointed in August 2018 to begin their contract from September 2018. Contract management and review of the contract key performance indicators will be conducted on a quarterly basis. A comprehensive contract review will be conducted on an annual basis. Service Requirements The Authority’s service requirements are the specific elements of the contract which relate directly to the delivery of ICT Services. The winning Bidder shall provide the following services, for a full description of the below services please refer to the ITT. Operational Services, Including: 1) Network management. 2) File management. 3) Storage management. 4) Email. 5) MIS. 6) VLE. 7) Finance system. 8) Library management system. 9) Hosted/ Cloud service administration. 10) WAN management. 11) Email and Web filtering. 12) Remote access. 13) Backup and restore. 14) Software deployment and updates. 15) Security updates/ patching. 16) Active Directory services. 17) Single Sign-On. 18) Server administration. 19) Anti-virus. 20) Asset management and Auditing. 21) Server management. 22) Device management. 23) Identity management. 24) Hardware disposal. 25) Disaster Recovery. Support Services, Including: 1) Service Desk, to provide support services to users during agreed hours. 2) Documentation Services. 3) Licence Management. 4) Service Requests. 5) Capacity Management. 6) Third Party Contract Support. 7) Supplementary Staffing. 8) Regional Resourcing. Professional Services as Required, Including: 1) Change Services — making changes to the ICT Operational Services in Accordance with the provisions of the Agreement. 2) Innovation and Project management. 3) Capital Projects. 4) Training and CPD. 5) ICT Strategic Advice. 6) Policy Advice. 7) ICT Security Audit. Business Requirements, Including: 1) Contract Governance. 2) Managed Service Governance. 3) Managed Service Reporting. 4) Contract Reporting. 5) Governance Meetings. 6) Managed Service Handbook. 7) Contract Catalogue. 8) Exit Management. (e) Procurement Services: Via the Bidder’s supply chain, for the purchase of ICT solutions (i.e. equipment and licenses). (f) Service Transfer.