Discovery phase to support the digitisation of the transfer of care from hospital to local authority

Tender description

Summary of the work A discovery phase to support the digitisation of the transfer of care from hospital to local authority meeting the data standard and creating a replicable model for other health and local authority organisations that use the same COTS providers. Expected Contract Length 3 months Latest start date Thursday 26 April 2018 Budget Range £35,000 - £50,000 excluding VAT Why the Work is Being Done Hackney Council has been awarded funding from the Department of Health to enable real-time transfer of assessment, discharge and withdrawal notifications from the Homerton Hospital EPR system to the LBH and CoL’s respective Mosaic systems. We have already explored the opportunity for REST APIs to connect our digital services, on other projects. We are looking for specialist resources to lead us through the discovery phase to include gathering requirements and delivering a prototype for the next phase. Problem to Be Solved The Transfer of Care process (ToC) is complicated. Reasons for delays include patients waiting for onward care or acquiring a care package and getting paperwork completed on time. There is a joint discharge team who manage ToC operationally and technically . By observing the user experience and mapping the customer journey and workflows in the Homerton and Hackney Council, this project is designed to recommend a solution that will: -Identify an API architecture to query Cerner Millennium system in the Homerton -Identify how to consume a REST API in Mosaic -Identify the team needed for the next phase of work Who Are the Users As a patient I need to: ..be discharged when I am well enough and not stay in hospital unnecessarily ..leave hospital with the services and support I need clearly planned out As a nurse I need to: ...carry out a discharge assessment for early notification to social care ...revise a discharge when a patient’s condition changes so that other care providers are updated As a social worker I need to: ...be alerted to start a care plan of patients needs ...be notified to when a discharge has been cancelled so that the patients rehabilitation and care plan can be amended. Work Already Done Network links between the Homerton and LBH are in place supporting the sharing of information between Health and Social care systems. There is a simple process maps outlining the “As-is” process. Homerton have adopted the NHS data standard SCCI 2075 (This information standard defines a minimum set of Assessment, Discharge and Withdrawal Notices between Hospitals and Social Services to comply with the Care Act 2014) https://digital.nhs.uk/isce/publication/scci2075 Existing Team We do not currently have a team dedicated to this project, but would be able to provide user research, developers and access to subject matter experts from both Hackney Council and the Homerton. We would expect a product owner to be identified through this piece of work. Current Phase Not started Skills & Experience • Experience of working to the government’s service design manual • Have passed a government service standard assessmentl • Provide a multi-disciplinary team including user research, service design and development skills • Ability to support development of REST APIs to open standards • Understanding of adult social care, the Care Act and demand management approaches adopted by other councils Nice to Haves • Experience of integrating with Mosaic, the Servelec social care system • Experience of integrating with Cerner Millennium • Experience of working with NHS Digital • Experience of sharing work across local authorities • Experience of working in partnership with health and social care providers Work Location Initially London Borough of Hackney offices and Homerton hospital, as required by the project Working Arrangments We would prefer a team onsite for 3 days a week, most weeks in order to engage with subject matter experts and ICT thus building broader engagement with the style of working (eg through show and tells). No. of Suppliers to Evaluate 3 Proposal Criteria • Quality of the technical solution • Clarity of the approach • How the approach or solution meets user needs • How they’ve identified risks and dependencies and offered approaches to manage them • Team structure, including skills, experiences and relevance of individuals • Experience of the method of working from previous projects Cultural Fit Criteria • Work as a team with our organisation and other suppliers • Be transparent and collaborative when making decisions • Have a no-blame culture and encourage people to learn from their mistakes • Take responsibility for their work • Share knowledge and experience with other team members • Work openly Payment Approach Capped time and materials Evaluation Weighting Technical competence 60% Cultural fit 7% Price 33% Questions from Suppliers No questions have been answered yet.