Digital, Data & Technology Transformation HE 2020 Programme (Delivery)

Tender description

Why the Work is Being Done To support the delivery of the Road Investment Strategy 1 (RIS 1 - 2015 to 2020) and the HE2020 Transformation Plan preparing Highways England for RIS 2 (2020 to 2025). RIS 1 - https://www.gov.uk/government/collections/road-investment-strategy RIS 2 - https://www.gov.uk/government/collections/road-investment-strategy-post-2020 Problem to Be Solved HE is a fast-paced, constantly evolving enterprise with RIS and RIS2 delivery imperatives managing a diverse supplier base, technology landscape, data architecture. HE ITD lacks the breadth of capability and capacity to meet its objectives during peaks of demand. HE is looking for Project and Program Managers to enable the delivery of various initiatives. At the time or writing, there are approximately 26 projects and programs at various stages, including Discovery, Alpha, and Beta (NB: Live services also require elements of delivery) Who Are the Users As an organisation I need to deliver various programs of work aligned to RIS 1 and RIS 2 to enable better services for the general public and internal users of Highways England. Early Market Engagement Not Applicable Work Already Done Additional information will be provided to the short listed suppliers at the 2nd stage of the procurement, due to the number and variety of programmes and projects within the IT delivery portfolio. They range from pre-discovery through to beta in the delivery lifecycle. Existing Team The existing team consists of a developer, user researcher, tech writer and lead product and delivery managers (which work across the programme). Current Phase Discovery Work Location Highways England Temple Quay House 2 The Square Temple Quay Bristol BS1 6HA Working Arrangments Monday to Friday based in Highways England offices starting work by 9.30am, 7.5 hours per day + lunch time. There will be a requirement for the people working on this outcome to participate in extended hours support rota depending on the nature of the delivery (this will be discussed in consultation with the supplier). Estimated time on sites: 70% Bristol, 20% Birmingham, 10% Leeds. Warranty period (as per framework is 90 days). Security Clearance All must have BPSS as a minimum. HE may request contractors to become SC cleared during the engagement; however we would be willing to sponsor the SC clearance process at the supplier's expense. Additional T&Cs All expenses must be pre-agreed with between the parties and must comply with the Highways England (HE) Travel and Subsistence (T&S) Policy.All vendors are obliged to provide sufficient guarantees to implement appropriate technical and organisational measures so that the processing meets the requirements of GDPR and ensures the protection of the rights of data subjects. The initial scope of the requirement is for 5 Delivery Manager's and 1 Senior Delivery Manager with the option to double this during the contract period to support future delivery outcomes for this programme. Skills & Experience Demonstrable experience of delivering projects utilising cloud-based, on-premises, and hybrid environments within large and diverse organisations (including complex application environments) in accordance with Highways England and GDS standards and practices Demonstrable experience of delivering programs and projects in organisations responsible for high-risk, safety / mission / business critical services. Demonstrable experience in managing the delivery and performance of third party suppliers in delivering core aspects of technical projects and managing any changes to third party contracts as required. Demonstrable experience in managing multi-skilled, geographically dispersed teams, including supporting and operational staff. Demonstrable experience in being responsible (outcomes focused) for planning and forecasting. Demonstrable experience in managing the systematic interaction and business engagement with large volumes of end users. Demonstrable experience in managing portfolios, programs and projects utilising traditional waterfall methodologies, including Prince2, MSP, PMO, etc. Demonstrable experience in working with agile product management including evolving user stories, creating and grooming product backlogs,managing feature roadmaps, creating acceptance criteria, quality assurance, managing technical debt/bugs/enhancements. Demonstrable experience in engaging with large number of stakeholder groups, including internal, and external (such as suppliers, vendors and other 3rd parties). Demonstrable experience in deliverying programs within ITIL-aligned organisations, with capabilities such as service design, service management, service transition, change control / release management, and operations. Nice to Haves Demonstrable experience in skills and knowledge transfer across all elements of the program and project lifecycle. Demonstrable experience in account management; able to provide summaries and clarity over day to day activities for Programme and project Managers. Demonstrable experience of matrix-managing a multi-disciplinary programme team within the last 12 months. Demonstrable experience of reporting directly to in-post Programme Managers, members of the Senior Leadership Team (or equivalent) and C-level as part of a wider departmental management structure. No. of Suppliers to Evaluate 6 Proposal Criteria Ability to oversee the delivery of a user centric service based on user needs Team structure - where applicable covering various elements of product, program and project delivery, and how the the team will adapt according to changing priorities Identify risks and dependencies and offer approaches to managing them while developing a service Team members can work with prioritised agile backlogs All proposed team members must provide evidence that demonstrates they meet all the cultural fit criteria Experience working in multidisciplinary geographically dispersed agile teams using agile methodology Value for money of the proposed solution Cultural Fit Criteria Demonstrable experience in working in an Agile environment, and familiarity with concepts such as working to deliver to user needs, prioritisation of backlogs, retrospectives, and iterative delivery. Demonstrable experience in managing and engaging with a complex multi-regional matrix of stakeholders across many areas within (and external to) a large organisation. Demonstrable experience in knowledge of HM Government standards, compliance / legal / regulatory practices, and delivery approaches. Payment Approach Time and materials Assessment Method Written proposal Case study Reference Presentation Evaluation Weighting Technical competence 70% Cultural fit 10% Price 20% Questions from Suppliers Budget range £978,750