Software supply services

Tender description

The council are anticipating that in the coming 2 years there will be a need to replace the following systems: CRM, IT Service Desk and possibly HR and Payroll. As the technology exists to have these systems within a single environment which, in line with the Digital Strategy, would allow a single view of the customer as well as efficiencies in terms of integration and double entry. The Council views this as a strategic opportunity. Recently the Council has implemented the Financial Management System Integra. This is not within the scope of this project. The Council are looking for one or multiple suppliers to provide capabilities to support some, all and not limited, to the above functionality on a single platform. The council need to replace the following systems: CRM, IT Service Desk and possibly HR and Payroll. As the technology exists to have these systems within a single environment which, in line with the Digital Strategy, would allow a single view of the customer as well as efficiencies in terms of integration and double entry. The Council views this as a strategic opportunity. Recently the Council has implemented the Financial Management System Integra. This is not within the scope of this project. The Council are looking for one or multiple suppliers to provide capabilities to support some, all and not limited, to the above functionality on a single platform.