HMCTS Reform Systems Engineering Service

Tender description

Why the Work is Being Done HMCTS is undergoing an extensive reform transformation enabled by a technology work stream. Civil, Family and Tribunals (CFT) is one of the programmes of work enabling the transformation. The CFT Programme’s main technology objective is to develop efficient, proportionate and accessible digital services delivering access to justice via appropriate modern channels. The digital services being created are underpinned by an infrastructure and pipeline services capability for all HMCTS Digital services, as the organisation moves towards an in-house digital services capability Problem to Be Solved To provide devops, infrastructure and software related platform and pipeline services to in-house and SME development and product teams in a consistent way that promotes consistency and maximises reuse and adheres to government standards Who Are the Users As a developer I need to rapidly create and deploy quality code to meet the digital business needs. As a service manager I need to provide business services to users and citizens and third parties to the standards expected by government As head of digital operations I need to know that our digital platforms and services are reliable, scalable , supportable and efficient As a citizen I want to be able to use HMCTS Digital services at times that are convenient to me Early Market Engagement Work Already Done An existing service has been provided that has taken the programme from initiation to the start of public betas for a number of digital services and supporting digital products and components Existing Team The new team will be working with multiple SME providers across a variety of services ranging across all of the GDS design phases, together with working closely with Digital Operations Live support capabilities providing citizen facing live services Current Phase Not applicable Work Location 102 Petty France, London, SW1H 9AJ and HMCTS Birmingham, B16 6TZ (some UK Travel may also be expected) The authority may consider suppliers hosting project teams at their own premises. Any benefits offered by suppliers in this scenario should be reflected in the value for money section of the written proposal. Working Arrangments The team should provide an on-site presence all working days, including for releases out of hours. Out of hours support for live services can be done remotely Security Clearance Many roles require access to production systems and live data, therefore will require SC clearance. All other staff will require BPSS. Additional T&Cs Skills & Experience Demonstrable ability (including references) of providing a devops, infra/software pipeline service supporting digital services, operating at a rapid rate and scale of change (3%) Evidence how and where you have created, operated and enhanced CI/CD capabilities including technologies involved (3%) Evidence the resources proposed have expertise operating DevOps and continuous integration/ deployment principles. E.g. Jenkins, Terraform, AppInsights, Security Controls. Experience /Knowledge of Azure PaaS and IaaS (3%) Evidence experience of operating digital services utilising Azure technologies showing how sensitive security requirements are met and maintained including operating, maintaining firewalls,WAFS, other security appliances for secure government services (3%) Evidence of experience of establishing, operating and enhancing large scale digital services and the associated support capability (describe the size and scale of the project/product teams to support) (3%) Evidence experience of providing a development team support capability in an agile continuous delivery environment for a large digital change programmes, as well as supporting multiple large citizen facing services(3%) Nice to Haves Evidence of providing a Systems Engineering capability service to a major transformation programme impacting more than 500,000 users a year (1%) Experience of building and supporting services for citizens, professionals and internal users (1%) Experience of embedding interval failover testing - (ChaosMonkey etc.) (1%) No. of Suppliers to Evaluate 5 Proposal Criteria Describe how you would operate and improve the service to support both end-users and multiple programme teams. Detailing process, resource and prioritisation approaches to enable HMCTS inhouse future state(5%) Articulate how you envisage the overall service model operating to facilitate the ability of HMCTS to ramp up/ ramp down or swap out SME providers whilst ensuring quality and interoperability(5%) Provide a proposed service organisation structure with roles and skillsets to provide the service (5%) Propose how you would provide cost effective support for the Citizen facing digital services and the associated product/development teams (5%) Describe how you would enable HMCTS to achieve its vision of the business owning and operating its digital services for the areas covered by this tender (4%) Explain your approach to onboarding the existing service without adversely impacting the existing programme delivery timelines or the live services (5%) Provide CV's for your proposed team key members artulating how their skills and capabilities would provide the necessary services(4%) Provide case studies of relevant previous engagements where you have done this before, artulating any lessons learnt and challenges that could have been avoided(4%) Describe how you are able to flex your service offering to meet rapid changes in demand as well as changes in technology (4%) Describe how you will report on service attainment. Identify which measures are most appropriate to drive the desired outcomes and to enable identification of areas for improvement (5%) Explain your service approach that will support and enable GDS digital by default, agile at scale, automation, CI, CD and live product support, how you’ll manage work, maintain quality (4%) Describe how you would transfer the service/skills/knowledge developed during the remaining 4 year development programme to a civil service operated, live digital operations centre, located remote from the programme team(4%) Cultural Fit Criteria Explain how you’ll ensure collaboration at all levels of the project and programme delivery between users, team members and management. Give examples of where you have taken this approach (1%) Explain how you would maintain a no-blame culture and encourage people to learn from their mistakes and provide examples of this (1%) Explain how the team intend to create/enhance a DevOps culture (1%) Explain how the supplier will coach, mentor and support the civil service apprenticeship scheme (1%) Provide evidence on how the supplier have worked closely with partner suppliers to provide a comprehensive DevOps service (1%) Payment Approach Time and materials Assessment Method Written proposal Case study Work history Reference Presentation Evaluation Weighting Technical competence 75% Cultural fit 5% Price 20% Questions from Suppliers Budget range the anticipated service will consist of multiple teams. suppliers progressing to the "proposal" stage will be issued with a template to complete the financial section of this tender. the total supplier charge, along with the total blended day rate of all resources will be evaluated as per evaluation criteria.