Expired contract

End-to-End Claims Handling Service

Details

Buyer
Financial Services Compensation Scheme
Supplier(s)
Capita Business Services Ltd
Value
GBP 68,100,000
Duration
5 years
Topic
Financial and insurance services
Published
24 May 2018
Source
ContractsFinder

Tender description

The Financial Services Compensation Scheme Limited (FSCS) is seeking a strategic delivery partner (Strategic Partner) to deliver an end-to-end claims handling service (the Service). The vision for the Service is to transform FSCS' outsourcing arrangements to ensure they are aligned with its new operational strategy - to enhance customer experience and value. FSCS want to create stronger relationships with fewer strategic partners to drive significant value. The Strategic Partner will be responsible for: - Service Management Services - Support Services - Deposit Services - Non Deposit Services FSCS may during the life of the contract require the Service Provider to provide the following Optional Services: - Insurance Provision Services; - Identification and Verification Tool; - Portfolio Management Tool - Physical Storage - Default Investigation Services - Thematic Issues Resolution The full description can be obtained from the OJEU contract award notice

Timeline

  1. Award date17 January 2018
  2. Award published24 May 2018
    Current notice
  3. Contract expiry date1 April 2023

About the buyer

Financial Services Compensation Scheme is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 66000000 · Financial and insurance services

AI insights

  • Is there a preferred supplier?
  • What are the buyers pain points?
  • What has the buyer previously procured?
  • What are the key requirements?
Sign-up to enrich

Decision makers

Connect with the people behind this procurement.

Contact nameJob titlePhone numberWork email
Head of Procurement+44 •••• ••••••
Commercial Director+44 •••• ••••••
Procurement Manager+44 •••• ••••••
Category Lead+44 •••• ••••••
Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

23 similar open tenders

See more open tenders related to End-to-End Claims Handling Service.

Explore all open tenders

Related topics

Topics related to End-to-End Claims Handling Service, ranked by notice volume.

View all topics
TopicCountValue
  1. Customer Experience Tenders
    4,169
    £124.0bn
  2. Financial Services Tenders and Contracts
    1,465
    £62.4bn
  3. Support Services Tenders
    40,155
    £1.8tn

Related buyers

Buyers similar to Financial Services Compensation Scheme.

View all buyers
BuyersCountValue
  1. NHS England
    1,713
    £205.5bn
  2. NHS Property Services Ltd
    461
    £2.1bn
  3. UK Shared Business Services - UKSBS
    372
    £250.0m
  4. Sellafield Limited
    362
    £15.0bn
  5. Bank of England
    294
    £2.8bn
  6. Network Rail
    267
    £19.9bn
  7. Financial Conduct Authority
    250
    £511.2m
  8. Post Office Ltd
    203
    £1.0bn
  9. Nuclear Decommissioning Authority (NDA)
    142
    £900.0m
  10. Genomics England
    122
    £59.9m

Win more public sector contracts

Track every UK and Ireland tender in one place — set up alerts, find decision-makers, and never miss an opportunity.

Try for free