0670 Technical Services Portfolio - Delivery Partner

Tender description

Why the Work is Being Done ECC require an improvement in governance processes, the capacity and capabilities to deliver the required cultural changes and enabling infrastructure and digital technologies needed by our customers and communities. Our ambition is to be leaders in digital transformation; understanding the way we do things, our relationships with our customers and communities, to create purposeful partnerships and work across organisational boundaries. Problem to Be Solved ECC Technology Services want to be able to excel in the following areas: 1) A clear technological strategy supported by reference architecture 2) Effective business engagement, capturing business requirements 3) Effective and transparent governance, managing a pipeline of programme activity and prioritising resource accordingly 4) Strong definition and delivery of programmes Who Are the Users Primary users of Technology services are ECC business areas and employees, by meeting their needs Technology Services will enable the organisation to improve Essex and the lives of our residents. Our ambition is to deliver the best quality of life in Britain. We will achieve this by providing high-quality, targeted services that deliver real Value for Money (VFM). Early Market Engagement The programme was initiated in July 2017 and has engaged with multiple delivery partners and suppliers. Work Already Done We have already identified initial programmes to sit within an enterprise portfolio, they are in various design or delivery phases: • End User Computing: includes Windows 10 roll out, device refresh, asset management • Hybrid Cloud: includes moving to mix of on-premise and cloud services, O365 roll out, network services • Digital Enablement: includes customer platform, information management • Organisation Redesign: Ensuring Technology Services is fit for purpose, with required skills and capabilities • P3M Governance: Develop skills and maturity of Programme and Project Management Work has begun on development of an enterprise portfolio to govern and coordinate change activity. Existing Team The supplier will need to work collaboratively with the Council’s programme, its partners and supplier’s resources. Currently a multidisciplinary team is working across technology services, for example: Project Management, Data Migration, Security, Engineers, Technical Design Architecture, Training and Communications. Current Phase Not applicable Work Location Essex County Council, County Hall, Market Rd, Chelmsford CM1 1QH (or associated offices) Working Arrangments • You will be expected to work openly and collaboratively with Council, partner and supplier resources. • The Council has a flexible working policy however the expectation is that the team will attend the office location(s) when business requirements dictate. Security Clearance Additional T&Cs Skills & Experience Evidenced track record of delivering large, complex transformational programmes of work across the domains of business, application, technology, information and security within a local government environment. Experience working within a multi-discipline team, utilising Portfolio (Project Management) and Enterprise Architecture Frameworks. Proven experience in the design, deployment and maturing of enterprise-level Portfolio, Programme and Project Management governance in large Government and Public-Sector organisations Proven experience in driving sustainable change within technology functions, including supporting the cultural change and upskilling required to enable ECC to continue to deliver effectively under a portfolio model. Evidence of designing and developing; engaging, well organised and easy to use services that meet both internal and external customer and business requirements. Proven, successful design and implementation of ‘Hybrid Cloud’ services including: On-Premise integration to SaaS, IaaS and PaaS services. Can provide skilled and experienced capabilities and capacity to support the design, development, integration and implementation and delivery of services. Experience working with Microsoft Azure, Office 365 productivity and enterprise applications, including the design, development, integration and implementation of services, enabled by change and adoption support. Experience in delivering evidence-based research including: insight, metrics, reference data and customer feedback to inform a user-centred design, focused on customer’s and based on end-to-end user journeys, motivations and goals. Experience of quickly developing recommendations based on quantitative and qualitative evidence and to evaluate and solve problems creatively to inform design decisions. Detailed understanding of Government Digital Service Standards, including GDS service design manual and wider industry-standards Experienced in drafting business cases that are clear, concise and compelling with tangible business outcomes Nice to Haves Experience of developing, maturing and implementing TOGAF (or similar) Enterprise Architecture Frameworks. Experience of developing and delivering modern Local Government capabilities, on a secure, self-service, integrated platform (eForms / Workflow / CMS etc.). Experience of migrating / upgrading a core architecture component, on a large and distributed estate, comprising of c. 9000 users i.e. Windows 10 upgrade. Experience of implementing an ‘organisation wide’ ITSM service Knowledge of government services and experience of working with GOV.UK. No. of Suppliers to Evaluate 3 Proposal Criteria Methodology and approach Resources: evidence of ability to provide high quality professionals at the point of contract initiation (skills and CVs) Succession planning: evidence of sharing knowledge and experience with other team members in Technology Services Cultural Fit Criteria Work as a team with our organisation and other suppliers in a clear and transparent manner Take responsibility for their deliverables and work Be open and collaborative when making decisions Adapting management style and delivery approach to ensure optimum delivery of programme activity User focussed when designing solutions Payment Approach Capped time and materials Assessment Method Written proposal Evaluation Weighting Technical competence 40% Cultural fit 20% Price 40% Questions from Suppliers No questions have been answered yet Budget range the budget range for the total value of all work packages commissioned will be between £1,500,000 and £1,985,000.