Tender for Revenues & Benefits Customer Portal incorporating Risk Based Verification

Tender description

Full specification available from www.yortender.co.uk. City of Bradford Metropolitan District Council (the Council) is seeking to appoint a suitably experienced and qualified Provider (the Provider) to deliver a Revenues & Benefits Customer Portal and Risk Based Verification solution (the System). The Council's Revenues, Benefits & Payroll Service currently has an online Housing Benefit and Council Tax Reduction application form and has some functionality for submitting changes in circumstances. It is looking to replace this functionality with intelligent eforms accessible via a customer portal. This will cover all types of changes in circumstances as well as new claims. It will enable customers to upload evidence and will provide risk based verification at both the customer facing and back office, returning to the customer an accurate description of the evidence required on submission of the new claim or change in circumstances.