Rochdale Council's Special Educational Needs & Disability Information, Advice and Support Service

Tender description

Rochdale Borough Council wishes to commission a single provider who can deliver an Information, Advice and Support service as detailed in this specification document. The Service will be required to: • Provide information, advice and support which is impartial, confidential and accessible and have the capacity to handle face-to-face, telephone and electronic enquiries. • Ensure the information, advice and support provided is at arm's length from Rochdale Borough Council and the Heywood, Middleton and Rochdale Clinical Commissioning Group (CCG) • Offer information, advice and support which is free, accurate, confidential and in formats which are accessible and responsive to the needs of users • Provide data including that related to customer satisfaction which demonstrates the effectiveness of the Service. The Local Authority will then publish this information on an annual basis. • Work in partnership with children, young people, parents, Rochdale Borough Council, Heywood, Middleton and Rochdale CCG and other relevant partners. • Help to promote independence and self-advocacy for children, young people and parents • Work with the Rochdale Parent Carer Forum (known as Rochdale Parent Carer Voice) and other representative user groups (such as Youth Forums) to ensure that the views and experiences of children, young people and parents inform policy and practice • Signpost children, young people and parents to alternative and additional sources of advice, information and support that may be available locally or nationally Parents, children and young people will be supported to understand their rights, roles and responsibilities within the legislative frameworks that apply to special educational needs and disability. The contract start date for this service is 1st June 2017 and is until 31st May 2020.