College of Policing: wireframes UX design for candidate assessment/administration system

Tender description

Why the Work is Being Done The College is replacing its candidate assessment/administration system. This will deliver examinations/assessments and manage candidate admin for recruit assessment centres and national promotion exams. The vision is to provide an efficient and flexible national system for managing assessments within the police service that will give confidence to candidates, police forces and the College of Policing and enable the delivery of excellence. Wireframes for the new system require UX design for admin from the business and candidate facing sides and exam/assessment delivery. This should deliver a smooth and intuitive user journey requiring minimal training. Work must be completed by 24/08/2018. Problem to Be Solved UX Design solutions for new assessment and administration system to be implemented: • Registration for assessments – self-service to book assessment centres, mandatory fields to capture essential information, ability to identify as requiring reasonable adjustments, ability to view results. • Assessment – support and deliver assessment/examinations online, manage multiple exam types and assessment centres across multiple locations, identify assessment centre requirements including number and type of assessors, book assessors, make changes to bookings, notify assessors and candidates, manage reasonable adjustments for candidates (additional needs). • Reporting – download reports easily, search candidate applications. Who Are the Users Applicants to police forces. Members of police forces undertaking knowledge based exams. Members of police forces undertaking assessment centres. Force and college administrators Super user administrators Assessors User stories: Candidate: I want to choose and book assessment centre spaces online. Candidate: I want to access my assessment record to view results and feedback. Administrator: I want to manage a number of different exams and assessment centres. Administrator: I want results to be automatically sent to candidates. Assessor: I want to book onto assessment centres myself. As designs are developed we want the supplier to lead and facilitate user research sessions. Early Market Engagement We have conducted user workshops and have identified the user stories for Alpha prototyping, as well as speaking to other public sector organisations. Work Already Done User engagement workshops undertaken, vision and user stories/personas created. Existing Team The current project team includes: Senior Responsible Owner, Project Lead, Senior Product Owner, Applications Specialist and Occupational Psychologists. Current Phase Alpha Work Location The project team are based in London and Harrogate. The supplier may be expected to spend some time at these locations. Working Arrangments Full-Time, Monday to Friday, 36 Hours per week - Flexible Working Patterns allowed. Any travel expenses will be reimbursed in line with the College of Policing travel and subsistence policy. Security Clearance Minimum basic or NPPV1 Additional T&Cs Skills & Experience Digital Design Experience: Extensive experience in producing creative and innovative visual solutions in a complex online environment, demonstrating the ability to think in challenging situations. Ability to think creatively and deliver appropriate UX concepts. Proven understanding of accessibility issues relevant to online design. Thorough working knowledge and understanding of HTML5 and CSS. Specialist Software: Extensive experience as an interactive designer using, for example, Adobe Photoshop, Illustrator, InDesign and Sketchup Professional. Nice to Haves Knowledge across the digital design sector applying research in new design technologies to the benefit of the team, projects and services. Ability to present creative ideas, concepts and treatments to production team and clients. Strong experience of applying College of Policing UX Design standards against branding guidelines and style guide. Understanding of College of Policing products and services. No. of Suppliers to Evaluate 3 Proposal Criteria Value for Money Ability to deliver design solution on time Work as a team with our organisation Estimated timeframes for the work Cultural Fit Criteria Strong team working experience with the ability to think and problem solve independently. Strong experience working as part of an agile team participating in daily stand up and retrospectives. Engaging with team to create an environment for knowledge sharing and handover of completed products with knowledge transfer. Excellent written and communication skills with the ability to translate complex issues to a non-technical audience. Strong ownership and commitment to delivery. Good collaboration skills and ability to share skills and information among team members. Ability to build and develop good working relationships with staff and stakeholders. Payment Approach Fixed price Assessment Method Written proposal Case study Work history Evaluation Weighting Technical competence 55% Cultural fit 20% Price 25% Questions from Suppliers Budget range