IT services: consulting, software development, Internet and support

Tender description

Sedgemoor District Council launched a "digital first" approach to Customer Access in October 2015 and is moving forward on a programme of Digital Transformation to: — Improve the experience for our customers, — Improve efficiency for the Council, — Collaborate with other agencies serving our communities, — Improve decision making on the use of SDC resources. The Council's vision may require the successful tenderer to undertake further enhancements or modifications to the successful solution and/or provide additional services related to the Councils vision. The solution will also have to extend to other requirements mandated to the sector nationally, regionally or through other legislative or regulatory requirements. This tendering process seeks to identify an IS Platform, (being the underlying piece of software that will integrate the various Council’s applications and systems), so as to achieve a common look and feel and facilitates a wide range of data entry opportunities, for example, post, email, phone or face-to-face contact with the customer. The Council's vision is to: — Transform the way that customers access Council services, — Simplify and improve customers experience, — Create a common front end user interface for customers, — Increase efficiencies within the Council, — Promote greater collaboration with other agencies serving our communities.