Digital Growth Hub - Project & Product Management

Tender description

The Growth Hub have identified a collection of new features and improvements to be added to enhance their Digital Growth Hub offering. These features will aid business owners in better understanding the performance of their organisation against their peers in the same sector locally, regionally and nationally, guide them to identify the areas which could benefit from independent and impartial support and to assist them in finding business development opportunities. These features will be integrated into the existing Digital Growth Hub experience so as to provide a seamless customer journey through use of the features and maintain an auditable record of the clients' interactions with the Growth Hub and use of these features. It is required that all new features will be launched by 31 August 2018 and that the accompanying commercial arrangements ensure that there is adequate support and maintenance arrangements in place for the period to March 31st 2022. With Phase 1 of the project complete a supplier is sought to provide the continued project and product management service for Phase 2. The Growth Hub, by providing ambitious Gloucestershire SMEs with fully funded independent and impartial business support, aim to empower these businesses to grow the Gloucestershire economy and to increase the number of jobs in the county. The Project and Product Management supplier will be called upon to project manage the addition of the new features and services to be added to the Growth Hub website. Additionally, they will be required to design the customer journey, create wireframes and document detailed requirements to ensure that the suppliers of the other services are given sufficient information and direction to deliver the optimal user experience for all stakeholders of the Growth Hub website. The Project and Product Management service supplier will be the lead member of the delivery team of the project and they will be called upon to run project planning sessions, project review meetings and daily stand ups to ensure project progress, reporting such progress to both the Growth Hub Management Board and the GFirst LEP Board. Additionally, they will lead the definition of product requirements to ensure the successful integration of the identified features into the Growth Hub website experience.