Health and social work services

Tender description

The purpose of the Library of Information and Services is to support residents, service users, their families, and carers to understand how care and support services work locally, the range of options available, and how they can access care and support services. The contract is split into 2 Lots. Lot 1 is to provide a web-based library of information and a searchable directory of regulated, non-regulated, community and voluntary services in Lincolnshire. Lot 2 is to provide remote support via telephone, email and live chat/messaging, enabling residents to access information with support from trained advisors. The Library of Information and Services (LIS) will be a web-based solution with directory/library functionality: — Directory of provider listings with search, sort and filter capability. — Library of information and advice content pages. All major browsers will be supported. As a minimum, browsers with a 1 % market share over the previous 12 months will be supported, and include desktop, mobile and tablet usage (http://www.netmarketshare.com/). The LIS will support mobile working, including the ability to work offline with data being synced back to a central repository at a later point once connectivity is established (Wi-Fi, Wired, 2G/3G/4G). The remote support will provide phone, email and live chat/messaging support to service users who, for whatever reason, make contact. The remote support will complete searches of the LIS website on behalf of the service user, and will ensure the search results are sent to the service user in the requested format. If the service user requires a hard copy of the information to be posted, the cost of printing and envelopes will be the responsibility of the provider. The cost of postage will be reimbursed on a monthly basis through invoices sent to LCC. The remote support will cover the entire county of Lincolnshire.