Business services: law, marketing, consulting, recruitment, printing and security

Tender description

Provision of print related services for the NHSBSA and the wider NHS including but not limited to secure and none secure forms, NHS cards, exemptions and European Health Insurance Cards (EHIC) and pensions products. This PIN covers the potential requirements for the, print management, production and distribution of secure and non secure NHS forms and print and NHS Cards, certificates, exemptions and EHIC Cards, and NHS pensions products. The successful supplier will be expected to provide an online ordering portal and customer contact centre with catalogues to order secure and non secure forms: The secure catalogue will include items such as prescription forms used in England and Wales including personalised pads and /or non-personalised single sheets. The non-secure catalogue will include national products used across the NHS, these range from dental record cards to specialist neonatal screening cards and multipart patient record and information packs. In addition the successful supplier will be required to produce and manage a help with health costs catalogue consisting of a number of leaflets, posters and application forms which enable certain patients to receive financial assistance with elements of their healthcare. Distribution of the printed products will vary on a case by case basis. For example it could range from a single EHIC card to be delivered on a carrier in a standard envelope or 100 boxes of prescription forms to be palletised. Over 1 000 000 000 forms and over 5 500 000 EHIC cards are dispatched each year. It will be a mandatory requirement under the contract for suppliers to ensure that they have the following security controls in place prior to service commencement: — physical perimeter security measure, — zoned access control, — CCTV coverage, — security vetting arrangements, — physical security presence. The secure products available will also contain a number of physical security features, using speciality inks, papers and printed elements. The contracting authority's requirements are also anticipated to include the production and distribution of personalised cards and /or paper certificates and /or digital exemptions for: — Pre-payment Certificate (PPC), — Low Income Scheme (LIS), — Maternity Exemption (Matex), — Medical Exemption (Medex), — Tax Credits (TC). It is anticipated that the supplier will personalise, print and dispatch official sensitive NHS Pensions information to scheme members periodically. The anticipated volumes are in the region of: — 560 000 P60's per annum — 30 000 monthly pay advice notes — 850 000 pay advice notes bulk job over two calendar months of the year.