Website Product Development and Integration

Tender description

Why the Work is Being Done The GLA’s primary website, www.london.gov.uk is the default digital service for directly providing services and promoting and informing Londoners of the work of the Mayor of London and the London Assembly. As the priorities of the Mayor and Assembly develop and evolve and new priorities emerge, so must the digital services, continually engage with stakeholders in and beyond London. Problem to Be Solved For historic reasons, several special purpose microsites (e.g. for volunteering in London) and related functionality were created separate to London.gov.uk. This has created a perceived dilution of the Mayoral and Assembly brand. The integration of this disparate functionality and microsites within the overall London.gov.uk estate is aimed at creating a consistent and harmonious digital presence. The main microsite that requires integration is Team London https://volunteerteam.london.gov.uk/#s alongside https://speedvolunteer.london.gov.uk/. Subsequent sites and functionality must have the look and feel of being on london.gov.uk. Who Are the Users “As a user* I want to see as much information and use as many services as possible from one website so that I can find what I need quickly and easily” * User research carried out in 2014 for London.gov.uk identified six distinct personas for the website; London residents; activists and bloggers; job seekers; delivery professionals (e.g. local authorities); the press and businesses. As Mayoral and Assembly priorities have evolved, digital services have incorporated additional personas. Early Market Engagement There has been no market engagement. Work Already Done A first round of integrating some microsites and related functionality was carried out between late 2016 and 2017. The internal team has also compiled a starting backlog for Team London. Existing Team The GLA has an excellent team of officers who will be part of the team and two suppliers in particular who provide web development services (including support and maintenance services to London.gov.uk and microsites); The internal team consists of: •Product Owner for London.gov.uk •Delivery Manager •Content Manager •Product Owners for microsites (including the Team London site) •DevOps engineers •Infrastructure engineers •BA •Tester •Creative Team Current Phase Not started Work Location Greater London Authority, City Hall, The Queen’s Walk, London SE1 2AA Working Arrangments We expect the work to be carried out from both the GLA’s location at City Hall as well as from the supplier location remotely. It is acceptable for the majority of the development work to be carried out from the supplier location but the supplier is expected to be present at City Hall for phases of work such as discovery, sprint planning, demos, retros and show and tell events etc. Security Clearance Bidders will be expected to meet the Baseline Personal Security Standard. Additional T&Cs Standard contract but details to be included - Any prices quoted must include an appropriate adjustment to reflect travel to City Hall and subsistence costs. No expenses will be paid on top of the rates quoted. Skills & Experience Have at least 4 years’ experience in digital business analysis Have at least 4 years’ experience of working in multi-disciplinary Agile teams (preferably using the GDS service design manual). Minimum 4 years’ experience of developing digital products, including release management from development, testing, pre-production and production environments using Drupal 7 / Drupal 8 modules At least three code contributions to Drupal 7 or Drupal 8. At 4 years’ experience of developing using MySQL and MariaDB databases underpinning Drupal websites. At least two projects which involved the migration of content, data (on MySQL or MariaDB) and configurations from one Drupal website to another. At least one project that involved migrating a Drupal 7 website to Drupal 8 (core, contributed and custom modules) At least two projects which involved integrating the features, functions and content of one website into another. At least one project that involved setting up, configuring and managing servers and associated hosting services provided by Amazon as part of AWS. At least one project that involved experience of building an application-level package manager on Drupal 7&8 Nice to Haves Technical and Solution Architecture: 4 years’ experience of researching, producing and, working with developers, implementing/integrating solution architectures Microsite integration: Minimum one project in the past 3 years involving consolidating, merging and/or integrating multiple sites into one, particularly: 1)websites in Drupal, and 2)upgrading from different versions of Drupal QA and Testing Services: 4 years’ experience of website testing including code audits, acceptance, performance, regression and creating and carrying out automated testing. No. of Suppliers to Evaluate 5 Proposal Criteria Proposals must address essential and nice-to-have criteria (please keep your written submission to around 1500 words, plus/minus 10%) The proposed technical approach to carrying out the integration of multiple microsites How you will ensure that the GLA’s aims will be met and the problem solved What team structure you propose, given the skills required and how each team member will contribute to solving the problem and meeting the GLA’s aims What risks you perceive in the proposed work and how you (and the wider team) can mitigate them to an acceptable level What assumptions you are making and the services you need from the GLA How you will ensure that the GLA gets maximum value for money by engaging your company In your proposal, set out in detail how your proposed team meets the essential and nice-to-have skills to complete the work to the highest standard. Note any additional skills required. How you propose to stage the work, and a proposed timetable Cultural Fit Criteria How will you ensure that you work with the GLA team as a single team with a shared purpose? What measures do you propose to ensure that you quickly understand the Mayor’s vision for London and apply it to your work with the GLA? How will you ensure that you communicate with the GLA team frequently, openly, honestly and constructively challenging any pre-conceptions and involving them in decision making? Payment Approach Time and materials Assessment Method Written proposal Case study Work history Reference Evaluation Weighting Technical competence 50% Cultural fit 15% Price 35% Questions from Suppliers Budget range £200,000 - £300,000. however, we expect bidders to submit competitive bids, broken down by resource or skill, duration and day rates applicable to each.