ICT - Managed, Hosted Service for SAP ECC

Tender description

The requirement is broken down in to three key areas:- • Migration of the entire current SAP infrastructure to a hosted environment excluding Solution Manager but including ERP, SRM, ESS/MSS Portal and HMRC gateway but on to supported Operating system and SQL database levels. An upgrade to the SAP Kernel version will also be required as part of this move. • Hosting of the entire SAP infrastructure in the cloud excluding Solution Manager but including ERP, SRM, ESS/MSS Portal and HMRC gateway on to supported Operating system and SQL database levels. This will be on an IaaS and PaaS basis with the OS and SQL level plus Kernel being managed by the provider from day one. • DBA/Basis remote management and monitoring services. A transition period will run from 1 October 2018 and 31 March 2019 with a fully managed service from 1 April 2019. Support will be required immediately post migration to facilitate ERP stack upgrades and potentially implementation of EHP7 (or 8). Must include Daily system monitoring, Incident and Problem management, regular SAP Kernel and database patching and HR Support pack application. An SLA will be required. The contract shall commence on the 18 April 2018 with the mobilisation phase. This will involve the migration of the system to the hosted environment. At milestone 2, the three year annual hosting element of the agreement will commence. From the 1st April 2019, the two year managed service will commence and run, in its initial term until the 3 year hosting contract ends. The authority reserves the right to extend the agreement for up to a further four years, reviewable on an annual basis. Keywords: SAP, Hosting, ECC, Managed Service