CAMS_94 User interaction activities

Tender description

As the Entrusted Entity for implementing the Copernicus Atmosphere Monitoring Service (CAMS), ECMWF issued an Invitation to Tender (ITT) for activities to support ECMWF with the management of the relationship between CAMS and its users, with the overarching goal to ensure the best possible use of the products by the users and to their full satisfaction. In more detail, the objectives are to: — facilitate understanding of the requirements of users through detailed analyses and translate these user requirements into specifications for the service lines and the supporting upstream processing, product delivery, and web facilities, — organize user feedback loops via user workshops, and, — set up and maintain the CAMS User Requirements Data Base (URDB) that keeps a record of all user requirements and their analysis. This will be achieved by gathering and analysis of user requirements from the user workshops, through the CAMS Service Desk, and via the various CAMS Service Providers. The successful Tenderer will have to demonstrate expertise in the field of interaction with users and gathering of user requirements and feedback. Portal instructions: In order to allow potential bidders to get a better understanding of the service tendered before committing to it, some of the ITT documents are accessible under the ‘Attachments’ box at bottom right of this page. The full set of ITT documents and relevant questions are only accessible by registering an interest in this opportunity (see the 'Expression of interest window' at top right). Please refer initially to the ‘ECMWF eProcurement Portal Guidance for suppliers’ file in the Attachments box as this document will help you navigate the portal and locate the necessary information in order to submit a proposal. Please note that the contact email address shown under 'Contact details' is not monitored, and any messages sent to this email address will not be attended to. Questions / clarifications concerning this ITT must be submitted via the Messaging area of the ITT, which can be accessed through the My Activities page of the Portal once you have logged-in and registered your interest in this opportunity. Keywords: atmosphere monitoring, user interaction