Develop prototype tools to support a local approach to children’s safeguarding

Tender description

Why the Work is Being Done Hackney Council has received funding from the Department for Education to take a contextual approach to safeguarding - understanding the peer group, neighbourhood and school environments affecting a young person’s safety and well being. After a discovery phase, the team has identified the potential for tools to support social workers take a local approach. Problem to Be Solved Currently the data used by social workers is accessible on Mosaic, our safeguarding application. We do not use other non-personal data points to support social workers’ situational awareness. Whilst members of the community can report specific concerns about a young person, there is not a tool that captures low level incidents that may be indicators of contextual challenges. Who Are the Users As a child, I need supportive relationships in my peer groups, neighbourhood and school so that I remain safe As a social worker, I need awareness of the local issues that may affect a child or peer group’s wellbeing so that I know when and how to intervene As a member of the community I want to report problems affecting young people so that I can keep my neighbourhood a supportive community Early Market Engagement Work Already Done A group of social workers, analysts and ICT colleagues worked together on a Discovery phase to understand user needs and develop concepts for products that might enable a contextual approach to safeguarding. The findings of the Discovery phase are available: https://docs.google.com/presentation/d/16NVH2GsHbu2H7-iV62l22EWIoPhAqlRlcCp5MR1RTts Existing Team The programme is overseen by a multi-agency board, led by the Director of Children’s Services. This specific work will be advised by the ICT workstream comprising social workers, analysts and managers from social care and ICT. We would expect a product owner to be identified through the development of the solution. Current Phase Discovery Work Location Hackney Service Centre, 1 Hillman Street, E8 Working Arrangments We would prefer a co-located team based in the Hackney Service Centre for the majority of the engagement, but this doesn’t necessarily have to be full time. Security Clearance Additional T&Cs Skills & Experience Provide a multi-disciplinary team, including user research, service design, front-end and back-end developers Demonstrate a track-record of user-centred design and Agile approaches Have delivered a service that’s passed a government service standard assessment Demonstrate experience designing services for a wide range of digital skills and confidence Be able to build or design a tool that’s so good, people prefer to use it Show how it can support development of REST APIs to Hackney’s standards Experience of developing design patterns that can be re-used for other services Experience of developing social care applications Nice to Haves Employ, or provide employment opportunities to, care leavers Demonstrate knowledge of contextual safeguarding Show expertise of the policies and procedures associated with children’s social care No. of Suppliers to Evaluate 4 Proposal Criteria Understanding of user needs from the service Clarity of the approach Experience from a similar project Team structure, including skills, experiences and relevance of individuals Identification of risks and plan to mitigate them Cultural Fit Criteria Work as a team with our organisation and other suppliers Be transparent and collaborative when making decisions Share knowledge and experience with team members and the wider service Payment Approach Capped time and materials Assessment Method Written proposal Evaluation Weighting Technical competence 60% Cultural fit 5% Price 35% Questions from Suppliers Budget range £30-40,000 excluding vat