Expired contract

Customer Service Evaluation

Details

Buyer: General Medical Council (GMC)
Supplier(s): Cga
Value: GBP 100,000
Duration: 2 years
Topic: General management consultancy services
Published: 19 March 2018
Source: ContractsFinder

Tender description

GMC is seeking external support in evaluating the quality of our customer service. We have an immediate activity to evaluate the registration process for overseas doctors, but this is likely to repeated on other organisational processes. A summary of the main customer service interactions is included within this tender pack. For each evaluation, we will be seeking to benchmark our current standard of customer service and understand areas for improvement.

Timeline

Completed: Award date23 October 2017
Completed: Award published19 March 2018
Current notice
Completed: Contract expiry date30 October 2019

About the buyer

General Medical Council (GMC) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

79411000 · General management consultancy services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@general-medical-council-gmc.gov
Commercial Director	+44 •••• ••••••	••••••••@general-medical-council-gmc.gov
Procurement Manager	+44 •••• ••••••	••••••••@general-medical-council-gmc.gov
Category Lead	+44 •••• ••••••	••••••••@general-medical-council-gmc.gov
Senior Buyer	+44 •••• ••••••	••••••••@general-medical-council-gmc.gov
Contracts Manager	+44 •••• ••••••	••••••••@general-medical-council-gmc.gov

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