Digital Support Services - Disclosure and Barring Services

Tender description

Why the Work is Being Done DBS is undergoing a journey towards making its government services and information simpler, clearer and faster for citizens and businesses, i.e. to make digital by default a reality for DBS service users. DBS does not have the required skill sets to undertake this critical programme of work and therefore requires the support of an external supplier. The Supplier shall fulfil a specific, temporary need within the Information Directorate, with outcome based services for a specific project work. The Authority shall short list the initial proposals from DOS Suppliers and conduct a Stage 2 Evaluation via Emptoris. Problem to Be Solved The Supplier shall support DBS with digital programmes and projects by providing resources with requisite skills/experience. The Supplier shall provide this support across a number of Work Packages via a Call-Off Contract, for which individual outcomes and deliverables will be defined by DBS prior to engagement of services. Where requisite experience does not exist within the Supplier’s existing resource pool, job specification creation, candidate search functions and short-listing of suitable candidates shall be required from the Supplier to fill these resource gaps. CV's shall be provided to the DBS for approval before any appointment in all circumstances. Who Are the Users The user is the DBS Information Directorate. The successful Supplier shall be engaged to work with the DBS Information Directorate on a Work Package to cover the above initial requirement. The exact details of this Work Package shall be provided during Stage 2 of the Evaluation. Additional requirements shall be Called-Off periodically. Early Market Engagement Work Already Done The Authority has embarked on an R1 modernisation programme which will implement a programme to transform the its core services and customer experience. The state-of-the-art technological platform includes the introduction of online electronic applications, digital certificates/barring decisions and a highly automated, paperless office. The R1 modernisation has, so far, delivered a new computer system and web service to replace part of the current system and introduced a new DBS product. There is lots of project work relating to R1 still to be completed prior to Go Live, as well as additional digital projects relating to the Digital by Default agenda. Existing Team The existing DBS team consists of DBS staff and a third party supplier who provides technical and programme support for digital projects. Current Phase Beta Work Location The Supplier shall be able to provide services at DBS’s two locations: Shannon Court, 10 Princes Parade, Liverpool, L3 1QY and Stephenson House, Morton Palms Business Park, Alderman Best Way, Darlington, DL1 4WB. The majority of work shall be carried out at the Liverpool office but there may be limited occasions when DBS requires the Supplier’s staff to work from the Darlington office or another location. Working Arrangments Specific instructions shall be given for each individual Work Package with regards to working arrangements. For the initial 5 roles, the following shall apply: The services shall be delivered from Shannon Court, Liverpool (and occasionally from Stephenson House, Darlington, if required by the Authority) and it is expected that a minimum of 80% of the working week shall be on site, 09:00-17:00 Monday-Friday. Security Clearance SC Clearance shall be required for each individual delivering services under this Call-Off Contract. Additional T&Cs All support services provided under this Call-Off Contract shall be based on Time and Materials. As such, the DBS reserves the right to terminate any services with 10 days’ notice without charge. All services delivered within the 10 notice period shall be chargeable by the Supplier. DBS reserves the right to request that the Supplier, at its own cost, provides replacement resources for any Work Package should the DBS identify the individual to be unsuitable or under performing. The Supplier shall provide replacement resources within 20 Working Days. Skills & Experience Ability to rapidly establish credibility with senior management in the relevant business areas. Experience of operating effectively in blended, multi-discipline, multi-vendor team environments and providing a flexible resource profile that can adapt to demands across the engagement, taking direction where required Experience of reviewing landscape complexity and assessing opportunities for improvement to both technology and business stakeholders. Experience of providing Project support for projects with many complex dependencies. Ability to quickly assimilate information and up-skill to become established as an integral part of the team. Ability to work cross-functionally with multiple Potential Providers in a fast paced and challenging environment. Effective communication skills to run workshops, elicit detail, articulate solutions, document technical material concisely and drive out agreements. Ability to quickly identify relevant resources and deploy on DBS estate. Nice to Haves Experience of working in a challenging and complex public sector environment. Experience of Government Digital Standards (GDS). Experience of Oracle and Siebel based applications. Experience of wide variety of different technologies. Understanding and experience of Safeguarding industry. No. of Suppliers to Evaluate 3 Proposal Criteria Experience of delivering similar services Team Structure/CV's for initial 3 roles Account Management Service Delivery - Approach & Methodology Value for Money Cultural Fit Criteria Foster a culture of team involvement in user research, content design and performance analysis. Drive and passion to support essential government services to protect vulnerable people in society Take responsibility for own work and impact/contribution to wider team goals Ability to work collaboratively with multi-disciplinary team of both in-house and contractor staff Ability to share knowledge and experience with in-house team to support skill transfer Ability to work collaboratively to actively influence other work streams Flexibility to support wider team goals Payment Approach Time and materials Assessment Method Written proposal Work history Evaluation Weighting Technical competence 55% Cultural fit 5% Price 40% Questions from Suppliers Budget range the authority shall let a call-off contract of up to £2m p/a for these services. suppliers shall provide day rates for all roles identified in work package 1 and the rate card. the supplier shall state any discounts which shall apply for bulk orders, e.g. 5% per day for every day ordered above 100 for each work package. prices shall be used to create a basket of goods and used for the price evaluation. the total maximum call-off contract value over the 2 year term shall be £4m.